David Gunsberg

Experience

• 

  Telstra

  Jan 1997 - Jan 2004

  One of 35 largely autonomous roles jointly managing Telstra’s business outside the 5 main capital cities.Total budget accountability approx $250 million Revenue, $50 million Capital, $5 million DIE and $20 million general expense.Responsible for Consumer, SME, Large Business and Government accounts.Delivered 4 successive years of Revenue growth.Delivered 4 successive years of share growth.Coordinated the NSW response to the Federal Governments Besley tender, secured funding for CDMA mobile network rollout. Oversaw ongoing planning, construction and commissioning of resulting infrastructure.Rolled out ADSL to the market, captured 60% retail share.Liaised with local, state and federal government representatives and was media contact point for press, radio and TV.Team of 8 direct reports (3 Account Managers, 5 line managers), 26 staff.Indirect accountability for 1800 staff. Show less Team of 12 direct reports, 150 full time engineering and design staff and 50-70 casual support staff. Capital Budget of AUS$ 90MIn the lead up to Sydney Olympics I was brought in at short notice to lead the Network Design Team. The team had fallen behind schedule and gone over budget in delivery of a AUS$ 90M capital works program required to support the Sydney Olympics.Brought the budget back under control within 12 weeks, delivered required network prior to the Olympics as originally scheduled.Delivered a new EBA and brought team productivity back into line with national benchmarks.Introduced performance metrics and process governance mechanisms to support delivery.Sourced new commercial partners specialising in short timeframe construction.Sourced new, better, data feeds from both external and internal sources to support performance management of both internal and external construction teams. Show less

  • Area General Manager: Capital Region

    Jan 2000 - Jan 2004

  • Network Design Manager

    Jan 1999 - Jan 2000

  • Activation Manager

    Jan 1997 - Jan 1999
• 

  Telstra

  Jul 2004 - Jun 2008

  Part of Segment Leadership Team with a AUS$ 1.2B Revenue accountability. Challenge to aggressively grow both revenues and shares without lowering ARPU’s (Av Rev Per User), also to drive up multi-product penetration within installed base. Led the team of marketing professionals that Introduced customer based design and user experience design. Drove insight led changes to key customer experience points from billing, to contact centre scripts and retail store design. Delivered a rolling program of campaigns that broadened customer product holdings, increased revenue and reduced customer churn.Launched Telstra’s 3G Spectrum to Business Market, lifting ARPU’s by approx 30%.Developed ‘on handset’ help and tutorials to facilitate advanced product uptake amongst ‘voice & text’ only users.Led Cross company team to write and deliver 0708 Internet Business Plan including launch of PSTN/BB Bundle to counter growing ULL threat to PSTN revenue.Developed and delivered a ‘Customer Bundling Tool’ to channel that lifted multi product sale rates by approx 50%Team of 4 Senior Marketing Specialists Show less Led the Marketing Team that ran all aspects of the below the line customer acquisition program that returned our business unit to positive churn for the first time post privatisation.Part of Marketing Leadership Team managing AUS$ 3B Revenue.Challenge to review and reinvigorate a program, and a team, who had not hit target for 8 years.Led strategic review of all programs, suppliers, metrics, systems and targets in first 3 months. Introduced performance metrics and process governance mechanisms to support delivery. Sourced new commercial partners from the market specialising in door to door prospecting. Sourced new, better, data feeds from both external and internal sources.Lifted lead volumes by 33%.Lifted aggregate strike rates by 25%Delivered 230k new customers in Y1, 270k new customers in Y2.Team of 4 Senior Marketing Specialists and Senior Business Analysts Show less

  • Director Marketing - Customer Experience

    Jun 2006 - Jun 2008

  • National Marketing Manager: Customer Acquisition

    Jul 2004 - Jul 2006
• 

  Aspect Corporate Advisory

  Jun 2008 - Aug 2013

  Founder and Principal Consultant

  Transforming your strategy into outcomes. Process Design, Operational Delivery frameworks, Team Development. Key projects included: Strategic review of a large HR team that delivered a more streamlined, customer oriented organisation. Sales performance review of a significant provider of Australian e-recruitment services that led to improved sales and profit outcomes. Working with a remote indigenous community to completely reinvigorate their financial position, broaden their service offering and deliver improved outcomes with government agencies. Initial tender development for the privatisation of the Port of Maldives. Operational asset review of a Rail and Power portfolio for an international investment firm. Show less

• 

  Career Keys

  Oct 2011 - Dec 2014

  Career Keys is a not-for-profit organisation that aims to support young people, parents, businesses and the community to develop the confidence in life, social and work skills to successfully achieve their personal and professional goals.As Chair I worked with our new CEO to stabilise our balance sheet, reduce cost, increase course contribution margins and seek out new partnerships.This culminated in December 2014 with a successful merger between Career Keys and Wesley Mission Brisbane that saw our service all continue and grow, our staff maintain employment and a far greater future potential for service to the community open up. Show less Career Keys is a not-for-profit organisation that aims to support young people, parents, businesses and the community to develop the confidence in life, social and work skills to successfully achieve their personal and professional goals.We are committed to delivering the highest quality career transition support, career development, training and employment services while providing our customers with the opportunity to explore their potential and develop personal solutions.With our membership and staff made up of dedicated people with a strong sense of community spirit, Career Keys is an organisation built on a caring and united approach to providing services to our customers.All of our training courses are facilitated by industry experienced professionals. Today people all over Australia have successfully completed our courses and are enjoying working as youth workers, teacher aides, careers and employment advisers, in the community services sector, and in the aged care industry. Show less

  • Chairman

    Dec 2013 - Dec 2014

  • Director

    Oct 2011 - Dec 2013
• 

  Griffith University, Australia

  Aug 2013 - Feb 2019

  As Education and Technology continue to intertwine and enhance each other my small team is charged with steering the transformation of the Griffith Information Services function into an agile, efficient and effective partner. A partner focused on enabling the best in our Learning, Teaching & Research professionals throughout the University. Responsible for the planning, co-ordination and delivery of the Griffith University IT Capital Plan. We oversee a complex, multi-million dollar, multi-year program of investment designed to transform the University and deliver a world class student experience.

  • Director, Planning & Engagement

    Oct 2015 - Feb 2019

  • Director IT Planning and Projects

    Aug 2013 - Oct 2015
• 

  David Gunsberg Advisory

  Feb 2019 - Oct 2023

  Founder and Principal at DJG Advisory

  Delivering transformation and growth through clarity and purpose. Areas of expertise include, Strategy, Operational Model design, Customer Experience, Service Management, Program & Portfolio Management. Leadership and Staff Development.

• 

  Strategic Project Partners

  Mar 2021 - Sept 2022

  Principal

  Strategy consultant helping organisations find direction, purpose and clarity.

• 

  Private Philanthropic Trust

  Oct 2022 - now

  Strategy Director, impact investing and philanthropy

  Strategy lead for large scale impact investment and purpose driven philanthropy.