Experience

• 

  Ibm

  Jul 2012 - Aug 2022

  As a Managing Consultant I have worked for various Government and private entities with diversity of roles and responsibilities, the key projects summarized below:Project Manager for various projects (etc. SAP ERP, Consultancy Services, Data Modeling, advisory services):• Prioritize the project goals and maintain the clarity of organization’s objectives• Collaborate with department managers to ensure a continuous alignment • Engage with the technical team to ensure work is completed as per project schedules• Conduct meetings for the purpose of reviewing and discussing work progress• Obtain approvals and permits where applicable from relevant authorities • Assist Program Manager in maintaining project schedules, issue/decision logs, meeting summaries and status reports to ensure effective communications across all team members• Track key milestones and adjust project plans accordingly• Manage Project Financial and cost/revenue forecast• Build and maintain strong relationships with clients by understanding the needs and ensuring that we deliver value• Plan for resources availability as the project is a mix of on-site/off-site resources and create a travel pattern according to the business needProposal Manager:• Collaborate, coordinate and consolidate sections and documents developed by other team members (Account Executives, Risk SME, Legal SME, Solution Architectures and other technical staff) into the required format to ensure accuracy, compliance, consistency, and reflection of win strategies• Assist in developing a proposal structure that is customer focused and meets the RFP requirements• Develop proposals by assembling information including project nature, objectives/ deliverables, implementation, methods, timeline, staffing and budget• Reviews final documents for editing and content review• Coordinating activities across different organizational functions عرض أقل I have contributed in different projects with the following key roles:Team Lead:• Supporting the team to achieve the individual and collective objectives through team work• Managing daily meeting to provide a status update to the team members• Reviewing team work products/deliverables for quality and completeness• Leading the ad-hoc requirements• Delegating tasks and set deadlines for project team• Tracking deadlines, deliverables, resources, and timeline• Provide the inputs for updating the Standard Operating Procedures document formulated to describe the activities that need to be undertaken by the team for monitoring service quality levels using SQM and Customer Experience Management systems• Prepare training materials and deliver training sessionsBusiness Analyst:• Captured user requirements for Service Quality Manager system functionality• Gathered technical requirements and participated in design sessions• Responsible for requirements analysis, and review with project teams including development and business leads• Document and review as-is business processes to identify gaps if any• Engaged with stakeholders for their reporting preferences through reports and dashboards• Leading data sources analysis activity to identify gaps in client data to ensure accurate business requirements• Developed & maintained the Software Requirements Specification document, user’s manual and training materialsSAP Business Object Developer:• Design and develop user requirements by using SAP BO, support data validation and auditing• Worked extensively with the major functionality of BO like Breaks, Ranks, Variables, Formulas, Filters, Sorts in Webi• Designed and developed various Charts, Graphs and drill down reports• Leading UAT to ensure test planning and execution• Conduct BO demos and demonstrated how to use the implemented reports عرض أقل Key roles and activities:PMO:• Tracking deadlines, deliverables, resources, and timeline• Provide the inputs for updating the Standard Operating Procedures document formulated to describe the activities that need to be undertaken by the team for monitoring service quality levels using SQM and Customer Experience Management systems• Providing both verbal and written communications regarding project status• Provide help, mentoring and guidance to the resources who joined in later stage• Prepare training materials and deliver training sessionsPerformance Management Engineer:• Lead the daily tasks, mainly includes(UAT testing, Data and formulas validation, ad-hocreports)• Generating ad-hoc reports for problem analysis from the available reporting tool (SAP BO), a complete analysis report to management is submitted with the identification of the problem, possible root cause and suggested remedial• Monitor telecom KPIs and KQIs for Operator’s services and raise incidents upon trigger• Investigate network's problems & degradation and analyze the root cause• Correlate the degradation with Fault Management alarms and with relevant customer complaints• Gaining Customer Experience Management experience by doing a dry-run on CEM system• Provide recommendations to client teams towards improvements of KPIs being monitored, to help improve Service Quality levels• Doing automation of reports using SAP BO for daily reporting which helped the team in reducing the time and effort in raising notifications and incidents• Developed and managed knowledge base during project life time and performed frequent and historical analysis to support operational decisions and provide insights to management عرض أقل I joined IBM Consulting by Degrees program, the program was developed to help the candidate in experience, grow and transform the consulting career by providing the full spectrum of practical project experience, training and development necessary to successfully launch and accelerate candidate's career. The program targets higher performers by providing focused training, one-on-one mentoring, and career guidance to help gain the expertise and know-how that you need to become future partners and executives.Consulting by Degrees gives an opportunity to:• Fast-track your career in an elite development program unparalleled in the consulting world• Join a close-knit community of your peers and contribute to a dynamic team of experienced consultants• Be a part of the global Consulting by Degrees community and interact with others in the program from around the world• Work on a diverse range of client projects for the world’s biggest and best brands and organizations عرض أقل

  • Senior Managing Consultant

    May 2021 - Aug 2022

  • Managing Consultant

    Apr 2017 - Apr 2021

  • Senior Consultant

    Apr 2015 - Mar 2017

  • Consultant

    Dec 2012 - Mar 2015

  • Trainee Consultant

    Jul 2012 - Dec 2012
• 

  Kpmg saudi arabia

  Sept 2022 - now

  Assume a leadership role in driving propositions to the account. Take ownership of account development, relationship building, and actively support the Lead Partner in successfully achieving the account objectives.Main responsibilities:- Proactively pursue opportunities to enhance client value by offering cross-functional solutions.- Collaborate with the LP and various solution partners to optimize business development endeavors. Establish a client strategy to effectively penetrate the account, designate ownership for relationships with key stakeholders.- Identify areas of untapped potential within the client organization. Take the lead in developing and advancing opportunities to drive business growth.- Develop center of client knowledge to encourage communication and discussion amongst team members- Coach the team in business development best practice عرض أقل Assist the Account Partner in carrying out account management tasks associated with business development and the account's go-to-market strategy. Contribute to the creation and implementation of the account strategy, generate leads, facilitate the pursuit of new opportunities, and oversee the management of relationships with key clients. Main responsibilities:- Utilize the knowledge in topics and trends relevant to the Saudi government, leverage consulting experience, problem-solving skills, and a deep understanding of the firm's offerings.- Efficiently identify and gather information on emerging client issues by engaging in face-to-face meetings and leveraging account intelligence.- Provide support in designing the value proposition and perform thorough proposal reviews to maximize the win rate by ensuring its relevance to the client's agenda, reflecting account insights, and delivering maximum value to the client. عرض أقل

  • Director

    Oct 2023 - now

  • Associate Director

    Sept 2022 - Sept 2023