Experience

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  Breakthrough miami

  Jun 2022 - Aug 2022

  Teaching fellow

  At Breakthrough Miami, I focused on promoting education, mental health, and leadership amongst rising freshman in high school. I lead mental health discussions, promoted project-based learning in my algebra 2 class, and encouraged team-work throughout the weekly challenges present during the program. During this opportunity, I was able to work on my leadership, collaboration, time management, critical thinking and adaptability.

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  Breakthrough miami

  Oct 2022 - May 2023

  Success coach
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  University of miami herbert business school

  Aug 2023 - now

  Service desk technician

  In my role, I swiftly and effectively diagnose and resolve technical issues, ensuring minimal disruption to academic activities. I translate complex technical information into easily understandable language for non-technical staff and faculty. My commitment to effective communication and prompt problem resolution helps maintain high customer satisfaction levels. Additionally, I collaborate with other IT team members to enhance our support processes and implement the best practices in technology support. Show less