Experience

• 

  Ministerio de hacienda - costa rica

  Mar 2018 - Nov 2018

  Tax consultant (university community work)

  Attention and assistance to taxpayers. Tax administration.Penalties (end to end execution). Electronic invoice implementation.

• 

  Vmware

  Jun 2020 - Jun 2023

  • SKU E2E creation setup process and business & strategic support to Business Unitsand Pricing Managers, regarding all their products and releases.• SKU monthly maintenance execution, advising and guiding the Pricing Managers and Business Units on Pricing & Packaging logistic and analysis.Strategies and RTMs.• Daily attention and assistance on Pricing Ops Case Management toother VMware Cross-Functional teams, regarding their PricingQueries/Issues. Support to VMware external partners onproducts and pricelists.• POC of different Business Units regarding product technicalrequirements and SKU attributes.• Project and Coordinator Lead in SEBU Business Unit underTelco Cloud Operations & VeloCloud products by SKU setup andRMTs expectative. Consultor as well of MAPBU & NSBU operations. Show less • SKU E2E creation setup process and business & strategic support to Business Unitsand Pricing Managers, regarding all their products and releases.• SKU monthly maintenance execution, according to Business Units Pricing & PackagingStrategies and RTMs.• Daily attention and assistance on Pricing Ops Case Management toother VMware Cross-Functional teams, regarding their PricingQueries/Issues. Support to VMware external partners onproducts and pricelists.• Restructuring, designing and enhancement of entire PricingTraining and Onboarding Plan, related on business growingneeds and re-org. Show less

  • Business Analyst - II

    Jan 2022 - Jun 2023

  • Business Analyst - I

    Aug 2020 - Jan 2022

  • Pricing Analyst Intern

    Jun 2020 - Aug 2020
• 

  Databricks

  Jul 2023 - now

  Operations manager

  • Project/Program Management: Led the support for the commercialization and non-commercialization engine by driving and executing multiple simultaneous projects, including SKU creation, product launches, system capability enhancements, and continuous improvement initiatives. • Cross-Functional Coordination: Collaborated with upstream and downstream teams such as Finance, OTC, Deal Desk, IT, Legal, and various system and field leads to ensure accurate deployment of new products, pricing, offers, and promotions across Quote-to-Cash, Finance, Revenue Operations, Recognition, and Billing processes. • Cross-Functional Interaction: Worked closely with pricing managers, commercialization architects, product teams, and other stakeholders to operationalize and deploy commercial projects and strategies. • Stakeholder Communication: Maintained clear and effective communication with stakeholders, providing regular updates, addressing concerns, and ensuring alignment throughout project lifecycles. • Continuous Improvement: Identified and implemented process enhancements to improve efficiency and effectiveness in commercialization deployments, with a focus on enabling self-service capabilities within the commercialization pipeline. • Master Data Management: Analyzed and managed product reports using tools such as Salesforce (SFDC), CPQ, Smartsheet, and JIRA. Show less