Experience

• 

  In technologies (p) ltd

  May 2012 - Nov 2015

  Customer service executive

  verified sales after the sale are done and avid the change back and dispute.Retain the customers Dealing with customer services and billing managementMaintained excellent customer satisfaction by offering friendly, helpful, and informative customer service.Verified the sales and billing detailsDocument necessary account information and offer custom solutions that benefit the customerDo preventive maintenance calls and upgrade their plan to a new planKept clear, detailed records of customer interactions, enabling accurate complaints investigation.Demonstrated outstanding product knowledge to achieve high customer satisfaction levels. Show less

• 

  Cognizant

  Dec 2015 - Dec 2018

  Senior executive voice (google )

  Supporting customers (Small & Medium Business Owners) with their queries regarding the Verification of business listings, Listings to go –live, and Updating the website page details. Google Business Profile related to query support – Account Settings, Billing, Performance, Analytics.Providing second-level support to Tier-1 teams & clients (Small & Medium Business Owners) with complex queries (like Review Removal/ Reinstatements, Ownership transfers, and Admin rights.Google My Business Pages Management: Creates, controls and manages the dealer's pages, removing or adding photos, updating changing info, adding posts to feature promotionsCreates, controls and manages the dealer's pages, removing or adding photos, updating changing info, adding posts to feature promotionsExplored and created new ways to resolve problems with processes, technology, or team members to improve overall efficiency.Handle inbound and outbound calls with the objective of creating the business listing and AdWords ExpressHelp the customers to get listings or account for the bulk and single verification Responsible for resolving issues like Data Conflict, Business Optimization, Ownership Transfer, and Verification of a business on Search/Maps/G+. Achieved CSAT on email, chat, and phone channels. Show less

• 

  Singlesurface

  Jan 2019 - now

  take over the post-sales relationship with our biggest customers and are responsible for understanding their business needs and goals, consulting them with best practices on adoption and growth, and act as their trusted advisorwork on maintaining and growing the value of your account portfolio and collaborate closely with cross-functional team members to support renewals and expansion opportunities Handling a large set of client data by sanitizing and verifying it as per the correct format of the publishers.Handling & publishing the data on the SS dashboard for creating location pages.Provide effective solutions for better search results and take care of the changes required and resolve the issues by taking relative measures.Handling integrated system & publishing on various publishers like- Google, Facebook, Bing, Factual, Foursquare, Yalwa

  • Enterprise Account Executive

    Oct 2022 - now

  • Assistant Manager Customer Services Specialist

    Jan 2019 - Oct 2022