Experience

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  Federal aviation administration

  Nov 2009 - May 2010

  Intern

  • Workied in an aeronautical data position in support of the National Aeronautical Navigation Services Group.• Also supported the Planning and Systems Development Team in their research and testing phase of the SmarTopo Program in affiliation with Flight Edit.• Completed a rotation through Aviation System Standards obtaining an overview of procedures development, flight inspection, aircraft maintenance, engineering, and dispatch.• Have participated in briefings, classes and meetings that have furthered my aviation education. Show less

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  Jet aviation

  Jan 2011 - Sept 2011

  Customer service representative

  • Provided directions for the customers to local attractions, activities, and restaurants as requested and /or by anticipating the customer’s needs.• Coordinated with the appropriate departments to provide the services the customer requires for fuel, maintenance, hangar, aircraft cleaning, accurate arrival and departure times and any other services requirements.• Monitored the ARINC frequency for communicating directly with the aircraft en-route.• Processed Customer invoices for services rendered.• Maintained and stocked information, materials, and amenities in the customer service area.• Shuttled transport customers to and from airport terminal and local hotel properties when needed. Show less

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  Southwest airlines

  Sept 2011 - May 2015

  Training scheduler

  • Created and communicate training assignments to pilots, Crew Planning, Crew Scheduling, Crew Payroll, and Simulator Technicians.• Updated and managed pilot, instructor, and check airman training records.• Served as leader of Initial and Upgrade training team that includes: set up/maintenance of each class of AirTran/New Hire/Captain Upgrade pilots; all ground school, simulator, and flying training segments included.• Drive and support employee engagements and customer service for crewmembers.• Implement procedures and practices for accomplishing departmental objectives and maintaining contractual compliance.• Worked collaboratively with cross-functional teams to identify unique department needs.• Coordinated and implement changes relating to automation, contractual requirements or operational procedures. Show less

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  Southwest airlines pilots' association

  May 2015 - Feb 2018

  Contract administrator

  • Ensured compliance with terms and conditions of contract, providing actionable recommendations for revisions and modifications• Worked with internal and external legal counsel on numerous arbitrations and the preparation of a wide range of legal briefs

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  Southwest airlines pilots association

  Apr 2018 - now

  • Conceptualized, authored, reviewed, presented, and negotiated contract language for the Negotiating and Check Pilot Committees• Facilitated cross-team coordination among Legal, Negotiating, Scheduling, Contract Admin committees, ensuring alignment and collaboration• Developed and disseminated comprehensive CBA educational material for board members, SWAPA staff, and the Membership, contributing to a successful contract rewrite• Engaged with internal and external subject matter experts (SMEs) to drive implementation efforts• Led change initiatives, integrating feedback from stakeholders to refine processes and optimize contract compliance. Show less

  • Manager Contract Administration

    May 2024 - now

  • Senior Legal and Labor Analyst

    Mar 2023 - May 2024

  • Legal Project Analyst

    Jul 2022 - Mar 2023

  • Tier 1 Coordinator

    Apr 2018 - Jul 2022