Experience

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  Nucleus software exports limited

  Aug 2005 - Nov 2010

  Project lead

  ▪ Strong domain expertise in BFSI domain ranging from Customer Acquisition System, Credit Assessment and Operations for Retail Banking, Delinquency Management▪ Important member of product development and implementation group in the organization for Customer Acquisition System. This system allowed financial institutions to control and automat various business processes/activities performed in processing of a loan or credit card application for advanced risk management and business process optimization.▪ Key member of product development and implementation group for Delinquency Management System which enabled financial institutions to manage, monitor and control the delinquent loan accounts while automating the loan collections management framework.▪ Conceptualized and developed various solutions to incorporate new functionalities in line with business requirements▪ Played key role in interfacing modules between various interacting products of Retail Banking systems▪ Played an important role in all SDLC phases such as Requirement Gathering, Design, Code and UT, System Testing, QA, UAT and Deploy▪ Responsible for support operations of Credit Acquisition and Delinquency Management systems for multiple banking clients.▪ Imparted product trainings to assurance groups and end user groups Show less

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  Tata consultancy services

  Aug 2010 - Jun 2018

  ▪ Accountable for end to end Build and Operations of a multi million dollar program with a team size of 100+ associates▪ Oversight of entire project lifecycle: feasibility study, business requirements definition, design, development, integration, quality assurance and implementation▪ Owner of IT operations of the area in managed services model which included application support of multiple applications with varied technical stack of Java/J2EE, AS400, ODI and Ab-Initio. ▪ Worked with team to identify and implement Continuous Improvement and Problem Management opportunities in form of Incidents and Service Requests reduction, pareto analysis and process automations▪ Responsible for meeting defined Project Delivery and IT Operations SLAs such as on-time delivery, defect density, response and restoration SLAs, MTTR, Ageing, etc.▪ Responsible for ongoing portfolio reviews with client and account leadership which constituted status reporting, metrics reviews, highlighting risks, resource planning, etc. ▪ Excelled in building and managing geographically distributed teams based on dynamic project requirements and played an important role in employee engagement and growth initiatives▪ Collaborated with multiple excellence groups within the organization such as Quality Assurance, Centre of Excellence, Industrial Services to leverage industry best practices and solutions to achieve client delivery excellence▪ Supported pre-sales activities by assisting in creation of customer proposals, client presentations and case studies Show less ▪ Responsible for managing and controlling multiple projects, including resource management, project planning, risk management and delivery of the projects as per defined scope▪ Led large centralization program which included implementing & supporting a packaged solution and building interfacing solution between legacy applications and the new packaged solution▪ Key player in establishing capabilities to deliver niche tools and technologies (IBM TRIRIGA) projects within the organisation account▪ Evaluating & assessing client requirements, suggesting appropriate solutions and technologies for solution development▪ Responsible for managing and controlling multiple projects, including resource management, project planning, risk management and delivery of the projects as per defined scope▪ Liaise with various organization groups to ensure quality deliverables▪ Identified, tracked and mitigated risks across projects▪ Managed resource acquisition, retention and release throughout the projects Show less

  • Program Manager

    Jul 2015 - Jun 2018

  • Senior Project Manager

    Aug 2010 - Jun 2015
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  Microsoft

  Jun 2018 - now

  • Principal Product Manager

    Mar 2024 - now

  • Senior Product Manager

    Jun 2018 - now