
Timeline
About me
Team Mentor || Basware || Customer Services
Education

Punjab technical university
2010 - 2013Bachelor of technology - btech information technology a+
Sikkim manipal university - distance education
2013 - 2015Master of business administration (m.b.a.) project management
Punjab state board of technical education and industrial training
2007 - 2010Diploma of education information technology aActivities and Societies: Volleyball
Experience

Corporate infocom pvt. ltd.
Jan 2012 - Apr 2013Team Manager
Sept 2012 - Apr 2013Team leader
Mar 2012 - Sept 2012Executive
Jan 2012 - Mar 2012

Thinknext technologies
Oct 2012 - Apr 2013Internship trainee
Interworld commnet
Apr 2013 - Oct 2013Search engine optimization executive
Infiniza web solution pvt tld
Aug 2018 - Mar 2021Project manager
Basware
Oct 2022 - nowSupport Consultant (Mentor)
Jan 2024 - nowAssociate Support Consultant
Apr 2023 - Jan 2024Customer Support trainee
Oct 2022 - Apr 2023
Licenses & Certifications
- View certificate

Learning cloud computing: core concepts
LinkedinDec 2022 - View certificate

Tips for writing business emails
LinkedinDec 2022 - View certificate

Customer service foundations
LinkedinNov 2022 - View certificate

Building resilience
LinkedinNov 2022 - View certificate

Customer experience: journey mapping
LinkedinNov 2022 - View certificate

Creating a positive customer experience
LinkedinNov 2022 - View certificate

Design thinking: customer experience
LinkedinNov 2022 - View certificate

Learning skype
LinkedinNov 2022 - View certificate

Developing resourcefulness
LinkedinNov 2022 - View certificate

De-escalating conversations for customer service
LinkedinNov 2022 - View certificate

It service desk: customer service fundamentals
LinkedinOct 2022 - View certificate

Managing virtual teams
LinkedinNov 2022 - View certificate

It service desk: service management
LinkedinNov 2022 - View certificate

Leading virtual meetings
LinkedinNov 2022 - View certificate

Leading at a distance
LinkedinNov 2022 - View certificate

Networking foundations: networking basics
LinkedinNov 2022 - View certificate

Mastering communications as a leader
GenconnectuNov 2022 - View certificate

Executive presence on video conference calls
LinkedinNov 2022 - View certificate

Sql essential training
LinkedinNov 2022 - View certificate

Programming foundations: fundamentals
LinkedinNov 2022 - View certificate

Time management: working from home
LinkedinNov 2022 - View certificate

Productivity tips: finding your productive mindset
LinkedinNov 2022 - View certificate

Remote work foundations
LinkedinNov 2022 - View certificate

Thriving @ work: leveraging the connection between well-being and productivity
LinkedinNov 2022 - View certificate

Working with upset customers
LinkedinNov 2022 - View certificate

Being an effective team member
LinkedinOct 2022 - View certificate

Your brain at work (blinkist summary)
LinkedinNov 2022 - View certificate

Communicating across cultures
LinkedinOct 2022
Languages
- hiHindi
- enEnglish
- puPunjabi
Recommendations

Christopher morey
Search Director at Red C MarketingTyldesley, England, United Kingdom
Pauline jabre
Brand ManagerDubai, United Arab Emirates
Juan sebastián aceves medina, cfa
Director | Team Leader – Structured & Corporate Finance | CFA Charterholder | Credit Risk & Debt Str...Mexico City Metropolitan Area
Teresa lewis
Bookkeeper AccountantCam, England, United Kingdom
Rakesh singh
Procurement Manager at FFS RefinersDurban Metropolitan Area
Jozef barniak
Professional Negotiator & Performance Leadership Trainer | Co-Founder of Explore Discomfort | Execut...Bratislava, Slovakia
Ankur chaturvedi
General Manager - Operations Excellence, at Akasa AirMumbai, Maharashtra, India
Henrique nunes
Director de Obra at Grupo CasaisLisboa, Lisbon, Portugal
Giovanni fabris
Assistente Amministrativo e Digital Project ManagerVenice, Veneto, Italy
Oliver cottam
Senior Financial Account Manager at Aon GuernseyGuernsey
...