Experience

• 

  Mehta cad cam systems pvt. ltd.

  Jul 2014 - Mar 2016

  Service engineer- laser & cnc
• 

  Markolaser

  Apr 2016 - Jan 2017

  Service engineer
• 

  Sahajanand laser technology ltd (sltl)

  Jan 2017 - Apr 2019

  Engineer- laser service

  daily report to service managaer, commissionning & installation,machine repair,maintenance, troubleshooting,making service reports,online support ,customer onsite training,site inspection etc

• 

  Domino printech india llp

  May 2019 - now

  Leading aftar sales in Rajasthan region customer service management and complete.Service support to customer customer service enhancement, order fulfilment and follow-up material and complete customer service Ge certification till the installation site survey and planning and site location to fill engineers, comp complaint handling and dissolutions payment follow-up for the sale of spare AMC and warranty extended understand. Customer need to generate new sales lead to ensure customer all around certification to get the repeat business from existing customers.As a senior service engineer, the working roles,On-site and online customer support team handling arrangement of spares, customer service management, Complaint handling and re-solutions, customer certification, enhancement, team, building and training cost, reduction strategy, order fulfilment site location to fill engineers, front and supervision, sales and margin improvement, complaint handling and resolutions. Think about customer needs data analysis and management on ERP, technical PLC LC design, industrial automation. Show less

  • Senior Service Engineer

    May 2021 - now

  • Customer Service Officer

    May 2019 - now

  • Senior Engineer

    May 2019 - May 2021