Stephanie Wanjiku

Experience

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  Princess Cruises

  Sept 2018 - Sept 2019

  Reservation Coordinator

  o Represented Customer Relations in resolving issues and problems that concerned guests and travel agents.o Liaised with upper management and international teams using strong professional verbal and written communication skills.o Utilised and navigated multiple complex company technology and software's to manage customers accounts and work with both external international and local business partners.

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  John Lewis & Partners

  Sept 2020 - Dec 2020

  Technical Support Analyst

  o Improved service-user experiences and issue resolution through effective verbal and written communication of vital information gained by liaising with key internal and external business stakeholders.o Used various systems to productively manage over 100 incoming incidents and service requests weekly.o Communicated clearly and professionally with service users, simplifying complex ICT solutions for ease of understanding.o Consulted with clients to understand user problems and locate root causes using extensive product knowledge while managing client accounts and keeping up with emerging technological trends.o Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices. Show less

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  Hedgebox Properties Ltd

  Mar 2021 - now

  Managing Director

  Strategic Leadership: Develop and implement strategic plans that align with the company’s vision and goals. Drive growth and innovation in property management services.Operational Management: Oversee day-to-day operations to ensure high service delivery and operational efficiency. Implement best practices and optimize processes.Financial Stewardship: Manage the company’s financial performance, including budgeting, forecasting, and financial analysis. Ensure profitability and sustainable growth.Team Leadership: Lead, mentor, and develop a high-performing team. Foster a collaborative and positive work environment that promotes continuous improvement.Client Relationship Management: Build and maintain strong relationships with property owners, tenants, and other stakeholders. Ensure high levels of customer satisfaction and retention.Market Expansion: Identify and capitalize on new business opportunities. Develop strategic partnerships and alliances to enhance the company’s market presence.Risk Management: Identify potential risks and develop mitigation strategies. Ensure compliance with industry regulations and standards. Show less

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  Little London Springs Ltd

  Mar 2022 - now

  Chief Executive Officer

  Strategic Leadership: Develop and implement comprehensive business strategies that drive growth, efficiency, and sustainability. Align company goals with market demands and emerging trends.Operational Excellence: Oversee daily operations to ensure high standards of service delivery, customer satisfaction, and operational efficiency. Implement best practices and innovative solutions to enhance service quality.Team Leadership: Lead a diverse and talented team, fostering a culture of collaboration, continuous improvement, and professional development. Inspire and motivate employees to achieve company objectives.Market Expansion: Identify and capitalize on new market opportunities. Develop strategic partnerships and alliances that enhance the company's market presence and service offerings.Financial Management: Ensure sound financial management and accountability. Oversee budgeting, forecasting, and financial planning to achieve profitability and sustainable growth.Customer Engagement: Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded. Develop customer-centric policies and initiatives that enhance customer satisfaction and retention.Innovation and Sustainability: Drive innovation in water delivery solutions, incorporating sustainable practices that minimize environmental impact and promote resource efficiency. Show less