Deepak Sathyanarayan

Experience

• 

  AOL

  Aug 2003 - Oct 2006

  Senior Service Associate

  Responsible to provide Billing solutions to customers by understanding their Internet usage needs. Setting up of Internet accounts along with the Monthly billing plan as required by the customer post Free Trail.Terminating AOL Email accounts upon customer’s request.Handling escalated calls, thus providing effective solutions to customer’s problems.

• 

  HSBC Global Technology India

  Oct 2006 - Nov 2015

  Analyst

  Working as an Analyst for Global Data Services(GDS) a part of investment banking of HSBC.Global Data Services (GDS) is a shared service organization which provides Reference data information across entities with in HSBC Group. The responsibility would be to own and manage enterprise reference data maintenance across Business, the responsibilities also include the management of market data feeds both end of day as well as real time data from third party vendors, as well as update internal data tasks to support both external and internal data on HSBC Internal / external systems.We own and manage enterprise reference data maintenance for various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business). Show less

• 

  Wipro BPS

  Nov 2015 - Oct 2017

  Deputy Manager

  Manage a team of analysts across US & UK regions in supporting UBS Standard Settlements Instructions and Account maintenance process. Testing and Implementation of Automation projects using Robotics Process Automation (Automation Anywhere)

• 

  HSBC Global Banking and Markets

  Nov 2017 - Jan 2021

  Manager Data Management

  Ensuring the business consumers benefit from data management, Implementing the Data Operating Model globally. Ensuring data quality, data governance and controlling data change. Data Issue Management, Centralized Trusted source data management, Group Data Policy compliance, BCBS.

• 

  Standard Chartered Bank

  Jan 2021 - Jul 2024

  The role is to ensure the Data Governance Standards applied across Client Life cycle is complete, remains current and provides an assurance on the CL Data Standards.

  • Assistant Vice President- Data Governance & Management

    Mar 2023 - Jul 2024

  • Senior Manager - Data Management- Client Lifecycle Design & Management

    Jan 2021 - Apr 2023
• 

  HSBC

  Jul 2024 - now

  Global Data Steward