Ryan Bautista

Experience

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  Fremont Bank

  Jul 2010 - Dec 2012

  Processing Intern

  Performed internal auditing of a processing team for quality control to ensure that they were in compliance with the defined policies to detect any errors or omissions to prevent financial loss to the bank. Assisted processing team with service recovery calls. Worked with partners (customers) to ensure a 30-day refinance. Created and sustained relationships with insurance companies to expedite refinances

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  University of Hawaii at Manoa

  Mar 2011 - Dec 2013

  Student Assistant

  Maintained, transmitted, and systematized confidential personnel files.Maintained all documentation, training assets, and relevant materials.Produced new hire packets, managed paperwork, and checked for completion before handing over to generalist to be inputted into the HRIS.

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  Waikiki Aquarium

  Sept 2011 - Dec 2015

  Rental Facility Security Worker

  Provided security for the evening renters to ensure there was no damage done to exhibits. Provided excellent customer service for guests by greeting guests at the front desk and assisting in any special requests. Supported in conducting final inspections with renter and locked up facilities. Worked as a self supervised host for 20 adults and children at children’s birthday day parties.

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  Ramada Plaza Waikiki

  Feb 2013 - Aug 2013

  Reservations Intern

  Updated the “Policy and Procedures,” handbook for the Reservations Department. Co-created a “Going Green,” sustainability procedure for the Reservations Department. Processed all call, faxed, and online reservations, changes, cancellations, and deposits for future bookings with Opera reservations systems. Analyzed competitive sets with other hotels. Assisted in Sales with reports, group bids, and contract drafting.

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  The Kahala Hotel & Resort

  Mar 2014 - Jan 2016

  Greeted, registered and serviced guests with sincere hospitality and effective communication skills. Maintained a thorough knowledge of hotel credit policies and procedures; maintained a cash bank; records and accounts for guests payments; prepared a variety of reports; responsible for nightly checking and balancing of guest’s account. Operated the main telephone switchboard to answer and connect all incoming calls and connect all outgoing calls. Supplied information to callers and record/transmit messages; dispatched and accounted for room service orders. Kept records of calls made, toll charges and other pertinent information. Maintained records and prepares reports as required.

  • Guest Service Agent

    Mar 2015 - Jan 2016

  • Telephone Operator

    Mar 2014 - Mar 2015
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  TourNative

  Oct 2014 - Feb 2015

  Community Manager

  Daily social media updates on social media sites. Answer customer service e-mails. Develop a partnership strategy to engage potential clients in all areas within the tourism industry including hotels, hostels, travel agencies and any other potential business.

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  Booking.com

  Jan 2016 - Jun 2017

  Account Executive

  Provided support to new and existing accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website. Also built the hotel webpages and trained the new hotels on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply. Offered support to the Account Managers with various tasks at the office.

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  Kelly Services

  Nov 2017 - Dec 2018

  Senior Commercial Recruiter

  Responsible for providing best-in-class service to Kelly's customers and temporary employees. Customer-related service includes taking and filling orders, managing the order life cycle, resolving problems, and developing business through customer service calls and marketing candidates proactively. Temporary employee-related service includes recruiting, screening, hiring, training, conducting orientations, resolving problems, and managing employee relations issues. The Commercial Recruiter must focus on profitable pricing, expense, and cost-of-service management (e.g., unemployment and workers' compensation) to achieve targeted contribution. Continually strive to meet and exceed service delivery goals and customer expectations.Contributed up to $10,000+ in billed hours each month before leaving.Managed 40+ temporary workers during the holiday season. Show less

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  Fairmont San Jose

  Jan 2019 - Feb 2021

  Talent & Culture Manager

  Consistently offer professional, friendly and engaging service.Lead and oversee the day to day operation of the Human Resources Department as well as play a critical role in assisting in the implementation of the human resources strategy.Assist in assessing organizational needs, developing aligned human resource solutions and implement strategies in the areas of employee relations, compensation and benefits, recognition, administration and Colleague wellness.Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun.Assist Departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in colleague feedback. Show less

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  Peninsula Open Space Trust (POST)

  Feb 2021 - now

  Human Resources Analyst