Laura Rivero

Experience

• 

  Universidad Simón Bolívar

  May 2014 - Apr 2015

  Administrative Assistant at the Food & Beverage Laboratory
• 

  Renaissance Hotels

  Apr 2015 - Jan 2016

  Eventual work at Restaurant Mijao as hostess Internship at the Front Office, Food & Beverage and Events & Banquets departments.

  • Hostess

    Jul 2015 - Jan 2016

  • Intern

    Apr 2015 - Jun 2015
• 

  JW Marriott

  Feb 2016 - Feb 2017

  Hostess, Cashier and Server (Eventual)

  − Eventual work at Restaurant Sur in the positions of hostess, cashier and server

• 

  Marriott Hotels

  May 2017 - Jun 2018

  - Promote Quality and continuous improvement in all areas of the company, with special emphasis on operational areas.- Ensure that all procedures and specific work instructions comply with Marriott's requirements.- Advise all departments to develop their procedures.- Promote teamwork, facilitating problem-solving techniques- Development and verification of general standardization procedures.- Safekeeping and control of property procedures and work instructions for each area- Support and technical support in the implementation of new projects. Show less

  • Quality Assurance Coodinator

    May 2017 - Jun 2018

  • Assistant to General Manager

    May 2017 - Aug 2017
• 

  JW Marriott

  Jun 2018 - Nov 2018

  At Your Service/Quality Supervisor

  - Supervise the communication service provided by the work team that ensures that the Excellence Commitments are complied with and the company's procedures and policies are respected.- Provide continuous improvement, ensure that policies and procedures meet the quality standards of JW Marriott Caracas, as well as the daily application of a purpose to provide a service to users who exceed their expectations.

• 

  Tibisay Hotel Boutique

  Feb 2019 - Nov 2019

  Supervise the operations of the hotel and provide continuous improvement, ensuring that the policies and procedures comply with the Quality Standards of the Tibisay Hotel Boutique Margarita, as well as the daily application in order to provide guests with a service that exceeds their expectations. - Establish contact with Tour & Travel companies at regional, national, and international levels that represent potential sellers of hotel services, as well as monitor statistics and sales plans updated to the current market.- Organize events at the facilities of the Tibisay Hotel Boutique Margarita offering the different services offered by the hotel and supervising the proper development of events based on customer requirements.

  • Quality Manager

    May 2019 - Nov 2019

  • Sales & Banquets Executive

    Feb 2019 - May 2019
• 

  High Impact Coaching

  May 2020 - Feb 2023

  Client Support Specialist

  - Maintained systems and processes across all of our digital platforms for a team of 30 employees and over 120 customers at any given time and created new processes where applicable.- Managed the billing department, working directly with clients for resolving overdue payments and coming to terms on billing plans handling over 500k of accounts receivable.- Excellent attention to detail, accuracy and strong multi-tasking skills.

• 

  Edge Theory Labs

  Aug 2022 - now

  Client Support and Operations Consultant

  Maintainance of systems and processes across several digital platforms for a team of 30 employees and over 3000 customers and creation of new processes where applicable.

• 

  Joy Graysen Studio (The School of Joy)

  Apr 2023 - Oct 2023

  Operations Management Consultant

  - Creation and maintenance of systems and processes across several digital platforms for a team of 4 contractors and over 30 clients- Planning and execution of multiple projects and events, as well as keeping track of the tasks' completion within the time scheduled.- Managed the billing department, working with clients to resolve overdue payments and coming to terms on billing plans handling over 80k of accounts receivable.

• 

  EZ Clean Group, Inc

  May 2023 - now

  Operations Management Consultant

  Creation of systems and processes across many digital platforms for the management of the growing groups of more than 20 contractors and over 30 clients, as well as best practices for each client’s necessity.