Dr. Nirmal Sundaram

Experience

• 

  Shekhars Multispeciality Dental Clinic

  Mar 2011 - May 2012

  Consultant Dentist

  Dental diagnosis and treatment, Centre Manager.

• 

  Tata Consultancy Services

  May 2013 - Jul 2013

  Project Trainee

  Standardization of healthcare processessApplication of IT in healthcare for improving process accuracy and secure data sharing.

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  Aster MIMS

  Apr 2014 - Mar 2016

  Assistant Manager Quality Assurance

  • Clinical and Non-Clinical Audits – Structure, Process and Outcome• Incident Report analysis including Root cause analysis and Corrective and preventive action plan• Group Internal Audit team member• Intelligent EMR designing with trackers• NABH co-ordination and related activities• Review and revision of documented procedures and department manuals• Customer feedback analytics

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  Yashoda Hospitals

  Mar 2016 - Aug 2016

  Hospital Administrator

  • Planning, execution and presentation of Clinical Audits• Structure, Process and Outcome audits in all feasible Clinical Areas• Participate in planning Improvement strategy

• 

  Manipal Hospitals

  Aug 2016 - Dec 2019

  • Doctor management including recruitment and appraisal, rationalization of surgical and medical cost.• Preparation of Monthly Business Review presentation with working knowledge of Unit Financial statements and in-depth operational analysis of unit statistics• Operations in-charge for core revenue generating departments (OT, Diagnostics including Cath lab) and all Clinical areas• Management representative for all accreditation and quality related activities• Corporate and government liaison• Identifying opportunities for cost efficiency and revenue increase Show less

  • Head Of Operations

    Sept 2018 - Dec 2019

  • Deputy Medical Superintendent

    Aug 2016 - Dec 2019
• 

  NARUVI HOSPITALS

  Dec 2019 - Dec 2021

  Head Of Operations

  • Heading the operations of a 400 bedded multispecialty Greenfield hospital project• In-charge of all activation & commissioning activities including process flow design, branding, manpower planning, service delivery planning (including Corona readiness), costing & tariff rationalization and annual operating plan• Part of project management team for all major operational verticals including IT and Biomedical equipment.• Complete digital processes implementation with a paperless ecosystem, in a first of a kind effort• Established processes and protocols towards building a comprehensive pharmacy service as an outsourced concern.• Achieved surgical tariff mapping as per clinical classification and finalized “bill of materials” for more than 25 commonly done surgeries /procedures• Tariff negotiation and empanelment of Insurance companies and TPAs and closure at best possible “Metro city” tariff within 3 months of soft launch at a tier 3 city• Developed a plan to increase the brand presence across the region in discussion with the branding & marketing team• Participate in periodic senior management review with Technological partners from Henry Ford Health System, Detroit, USA Show less

• 

  Apollo Hospitals

  Feb 2022 - now

  Senior Operations Manager

  • Drive the corporate strategy in the entire southern region comprising of 16 hospitals across 4 states including a total bed strength of more than 2700• Drive all digital transformation projects in the region. Healthcare analytics including clinical and administrative datasets. Validate and approve “Change requests” for UAT and implementation• Prepare budgets, SLAs and contracts with various stakeholders. Develop Ops manuals for all O&M projects.• Participate in Unit review meetings and discuss the pain areas with probable solutions. Discuss with and support unit operations team on implementation• Establish credibility and develop relationship with various providers. Guide, handhold and review AGILE pilot projects across various units to standardize and optimize processes• Innovate and initiate process improvements towards operational efficiency and cost reduction• Prepare Annual Operating plan for the region and periodic visits of all hospital units and conducting mystery audits towards operational & service excellence• Liaise with unit teams and providers and lead change management during implementation Show less