
Timeline
About me
Retail Communications Manager at Primark . Mental Health First Responder . Co-Chair of the Disability & Neurodiversity Network
Education

Fitzwilliam institute
2015 - 2016Diploma digital marketing & social mediaWith Online PR / Google Adwords / SEO & E-Commerce Modules

Pitman training
2010 - 2012Diploma business it with marketing and prModules Included:Microsoft ; Word, Word Expert, Excel, Access, Publisher, PowerPoint and Outlook.Computer keyboard skills, Keyboard speed development, Effective business communication, Meetings and Minutes, Marketing and PR.

Venture uk
2007 - 2008Professional diploma in portraiture photographyModules Included: Studio Standards, Effective Lighting, Photographic Techniques, Making Clients Look and Feel Great, Directing the Client, Understanding Design and Composition, Creating Shows for Clients (Photoshop), Average Order Value; The key Components.

Bcfe
2001 - 2003Higher national diploma television operations and productionModules Included:Television Production and Operations, Editing Software and Technique, Media Business and LawTook on the roles of 'Continuity Manager' and 'Props Organiser' for an advertisement for YMCA which aired in 2002

Dublin institute of technology
2003 - 2007Ba photographyModules Included:Conceptual / Fine art Photography, Digital Image Manipulation and Design, Critical Theory. Dissertation: 'Chics in pics; skewed ideals of the feminine form in advertising and print media'
Experience

Norabeth hogan photography
Jan 2007 - Nov 2014PhotographerFreelance Photographer at Norabeth Hogan Photography. Volunteer my photography skills for UCDVO and MS Ireland.

Venture photography
Jan 2007 - Jan 2009PhotographerI was employed as a Photographer for Venture which is a contemporary portraiture studio priding itself on excelllent customer service standards and a 5* portrait experience. During my time at venture I completed the Professional Diploma in Portraiture which complimented my BA degree in photography. Along with carrying out the role of a photographer I gained other valuable skills in reception management, post production and sales.

Bourkes allcare & hickeys pharmacy
Nov 2009 - Jun 2013Dispensary technician (6yrs in total)I worked a total of 6yrs in Community Pharmacy as a Dispensary Technician. My role included dispensing prescription medications using QicScript/McLernons dispensing software, provision of patient care and advice in relation to medications along with administration and communication tasks. I have brought my design and photography skills to the role on occasions to help improve and develop pharmacy processses.My pharmacy experience includes - 2 Years in Hickeys Pharmacy Terenure from 2005 - 2007 - 2 Years in Hickeys Pharmacy, Grafton Street from 2009 - 2011 - 1.5 years in Bourkes Allcare Pharmacy before moving into the Allcare Support Office Show less
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Allcare pharmacy & life pharmacy ( urs)
May 2013 - Aug 2016Allcare Management Services provide central support services for a group of 65+ Irish owned, community pharmacies. - Develop and Manage Content for Social Media Engagement- Local Marketing & Sponsorship- Design & Video Production for Social Media- Marketing Input & Event Management- Oversee all store communications - Project Management- Responsible for writing company policies and briefing documents- Edit and prepare the weekly communication document which is distributed to all staff in the company - Co-ordinate the implementation of new policies and procedures within the network- Liaise with pharmacy managers and business managers to ensure compliance across the network- Build relations with external companies who provide services to our pharmacies- Prepare reports/presentations- Over-see Roll-out of new initiatives across our 68 sites Health and Safety Rep for the organisation Show less Allcare Management Services provide central support services for a group of 65+ Irish owned, community pharmacies. With 8 years previous experience in community pharmacy my role has now evolved within a Support Office role which includes the following;● Oversee all store communications ● Project Management● Marketing Input & Event Management● Responsible for writing company policies and briefing documents● Edit and prepare the weekly communication document which is distributed to all staff in the company● Co-ordinate the implementation of new policies and procedures within the network● Liaise with pharmacy managers and business managers to ensure compliance accross the network● Build relations with external companies who provide services to our pharmacies ● Trouble shoot issues within the pharmacies● Prepare reports/presentations and manage databasesHealth and Safety Rep for the organisation Show less
Marketing & Operations Co-ordinator
Nov 2014 - Aug 2016Operations Co-ordinator
May 2013 - Nov 2014

Pharmaconex - pharmacy recruitment & locum provision
Dec 2017 - Sept 2019ISO (International Standards Organisation)- Achieved 9001:2008 in 2016- Successfully upgraded our quality management system to ISO 9001:2015 in 2018
Operations & Brand Manager (Natur House Secondment)
Apr 2018 - Sept 2019Project Manager - ISO Certification
Jul 2016 - Dec 2018Communications & Brand Manager
May 2016 - Dec 2018Project Manager - HealthConex Academy - Pharmacy Training
Dec 2017 - May 2018

Primark
Oct 2019 - nowProject Lead (agile / scrum methodology) on key retail development for our 13 markets, including stakeholder engagement, brand development, launch, promotion, training, and ongoing implementation.Business Partner for New Store Opening, New Markets, and New Business Development, representing Retail Operations Part of the Covid response team, working with key stakeholders to provide policies and procedures for a changing environment as well as project management tasks for the launch of our Click and Meet service available in selected countries.Coordinate bi-yearly, global events including proposals, agenda-setting, related communications, content, and translations. Identified and introduced positive change and cost-saving to the event. Show less
Retail Communications Manager (Group Operations)
Sept 2023 - nowRetail Activities Lead (Group Operations)
Nov 2021 - Sept 2023Retail Operations Coordinator (Group Operations)
Oct 2019 - Nov 2021
Licenses & Certifications
- View certificate

Launch with mel robbins 2024
Mel robbinsOct 2024 
Mental health first responder training
Spectrum.lifeAug 2022
Project management framework
Institute of project managementAug 2022
Volunteer Experience
Fundraiser & Volunteer
Issued by MS Ireland
Associated with Norabeth DuignanVolunteer Photography skills
Issued by UCDVO
Associated with Norabeth DuignanTeam Assistant / Supervisor
Issued by Special Olympics Ireland on Jan 2003
Associated with Norabeth Duignan
Languages
- frFrench
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