Experience

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  Newschannel5 cleveland

  Oct 2002 - Dec 2002

  Web site copyeditor intern

  • Extensive training in writing news stories for publication on the station’s web site• Created, compiled and edited news stories adhering to strict deadlines, media law and graphic presentation standards

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  Sterling jewelers

  Oct 2004 - Jun 2006

  Visual merchandising assistant

  • Ensured stores complied with corporate merchandising directives administered through weekly meetings/teleconferences/email/etc. including on-site store visitation to communicate strategies • Assisted creative team in development of merchandise display initiatives through weekly meetings concerning conceptual design strategies for multi-divisional campaigns• Collaborated with management regarding display-vendors by fostering relationships, coordinating meetings, teleconferences and providing component samples along with detailed manufacturer information Show less

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  Shanxi university of finance and economics

  Aug 2006 - Jul 2007

  English instructor

  • Cultivated positive learning environment through training and mentoring over 700 students• Devised activities designed to develop a comprehensive range of skills and attitude including motivation, learning strategies and team work• Introduced intensive curriculum focused on multicultural and multi-linguistic business environments• Cultivated positive learning environment through training and mentoring over 700 students• Devised activities designed to develop a comprehensive range of skills and attitude including motivation, learning strategies and team work Show less

• 

  Golden maple english

  Feb 2007 - Jul 2007

  English instructor
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  New oriental education & technology group (nyse:edu)

  Jul 2007 - Aug 2007

  English instructor

  • Introduced intensive curriculum focused on multicultural and multi-linguistic business environments• Created PowerPoint presentations to enhance the Communicative Language Teaching model• Effectively presented school and language proficiency information for community gatherings

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  Signet

  Oct 2014 - Sept 2015

  Recovery Supervisor 10/2009- 9/2015Recovery Assistant Supervisor 2/2008-10/2009Recovery Account Manager 10/2003-10/2004• Consistent upward mobility during tenure with Sterling Jewelers Inc., culminating in current responsibility managing a team composed of an assistant and an average of 14 agents in day-to-day operations• Managed multiple projects while streamlining delivery of skip-trace material, saving the leadership staff significant time in daily tasks• Exceeded cycle performance standard of 100% by delivering 105.31% • Achieved 126.27% in collector production, exceeding expectation of 100%• Delivered 91.85% in quality performance and 97.16% in compliance compared to expectation of 85%• Lead Manual Account Manager by personally securing $400k/mo., 60% higher than competing Manual Account Managers by utilizing skillful research and negotiations Show less • Managed two independent outsource companies totaling 70 employees, delivering $11.7 million dollar increase in bad-debt balance removal by forging a relationship of trust and confidence with the leadership team• Improved customer payment conversion rate by 16.08 % within six months by providing articulate direction of company values as liaison between corporate and outsourcer• Coordinated educational meetings with leadership staff on utilization of resources that drive performance and led by example• Reduced after-call documentation from 21.52% to 13.42% compared to standard of 20% resulting in increased agent efficiency through excellent communication of expectations and integrating real-time floor management • Earned “Commitment to Excellence Award” out of 200 possible candidates Show less

  • Recovery 2 Supervisor

    Oct 2003 - Sept 2015

  • Outsource Manager, special project

    Oct 2014 - May 2015
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  Pulsar eco products llc

  Sept 2015 - now

  Team GrowthDirected the expansion of the Global Supply Department from 3 to 8 members over the past two years, driving an impressive increase in total sales from $5.8 million in 2021 to $11.1 million by the end of 2023. Built and led a high-performing, diverse team in Guangzhou, China, focused on cost reduction and factory management, aligning closely with operational targets.Strategic PositioningSpearheaded strategic supply chain initiatives, including high-stakes negotiations, contract development, and the establishment of performance standards for suppliers. Developed and implemented standard costing parameters to ensure reliable pricing, margin models, and fostered innovation and cost competitiveness.Supplier EngagementEngineered a comprehensive annual plan to optimize payment terms with key suppliers. Expanded and diversified the global supplier base beyond China, including new regions such as Vietnam, India, Turkey, Myanmar, and Mexico—totaling 891 suppliers, with 40 core and 10 top-tier. Established a domestic supplier network to explore new customer channels.Project ManagementOversaw complex, cross-functional projects with a focus on factory compliance, timely delivery forecasting, cost reduction, and profit maximization. Optimized inventory levels and ensured efficient stock movement for over 40 SKUs. Led strategic inventory planning with the sales team to enhance delivery coordination and reduce stock-outs. Show less Inventory ManagementImplemented a new inventory management system, reducing stock discrepancies by 30% and enhancing inventory turnover rates.Supply Chain EfficiencyImproved supply chain efficiency by decreasing average lead times by 15%, leading to a 10% increase in on-time deliveries.Global OperationsSupervised the acquisition of importer of record status for Pulsar in the UK, expanding operational capabilities and enhancing global reach.Transportation and LogisticsMaintained robust relationships with transportation brokers, ensuring seamless operations, particularly during the challenges of the COVID-19 pandemic. Achieved a 20% reduction in logistics costs through strategic renegotiation of broker contracts and optimization of shipping routes. Show less

  • Vice President of Global Supply

    Jul 2022 - now

  • Vice President Operations

    Sept 2021 - Jul 2022

  • Vice President Of Global Sourcing

    Sept 2015 - Sept 2021