Experience

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  Golden homes za

  Jan 2006 - Aug 2008

  Property manager

  Handling of property marketing, property valuation, screening and selecting qualified tenants, negotiating lease terms, and ensuring legal compliance with rental laws. I coordinate property showings and tours, providing ongoing support to both landlords and tenants.Key responsibilities: - Property marketing on website and advertising platforms- Screening and selecting qualified tenants- Negotiating lease terms and agreements- Ensuring legal compliance with rental laws- Coordinating property showings and tours- Valuation of clients properties - Providing ongoing support to landlords and tenants Show less

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  The unlimited

  Jan 2008 - Dec 2010

  Call center operations manager

  Managing and supervising inbound call centre staff, ensuring a high quality of customer service was upheld and maintained whilst allowing for a positive and encouraging working environment.Key responsibilities:- Supervising Call Center Operations- Team Management and Development- Process Improvement- Customer Service Excellence- Reporting and Analysis- Technology and Tools ManagementAchievements:- Successfully implemented new training programs and process improvements that led to a significant increase in customer satisfaction scores, reflecting enhanced service quality and customer experience.- Introduced comprehensive employee engagement and development initiatives, and fostering a more motivated and stable workforce, which contributed to consistent service delivery and reduced hiring costs. Show less

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  Department of labour

  Jan 2011 - Apr 2024

  Account officer

  Managing client’s Unemployment Insurance accounts, maintaining payment reports, account records and implementing streamlined procedures within the organisation as well as business administration tasks within Accounts Payable and Accounts Receivable.Key responsibilities:- Ensure all invoices adhere to internal policies and procedures. - Monitor daily accruals.- Business administration tasks.- Track, report on, and follow up on overdue invoices.- Load new vendor details and maintain current vendor information.- Coordinate with various clients regarding outstanding payments and related enquiries.- Preparation of creditor payment runs, ensuring thorough reconciliation and detailed reporting.- Process and reconcile reports alongside current paid statements.Achievements:- Increased payments section output production with Mail Merge implementation and IT training.- Maintained a clean audit for the entire duration as an Accounts Officer.- Ensure all payments compiled with company policies and relevant regulations constantly passing external and internal audits with no compliance issues. Show less