Experience

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  Capgemini

  Mar 2021 - Nov 2024

  As a dedicated and experienced ServiceNow Developer, I have a proven track record of creating and managing robust IT service management solutions. Over the past three years, I have honed my skills in various aspects of ServiceNow development, ensuring seamless integration and efficient workflow automation. Creates and manages reports, SLAs, ACLs, client scripts, business rules, script includes, catalogs, workflows, transform maps, data sources, import sets, and integrates with Jira, ServiceNow, and LDAP. Show less At Capgemini, India, I worked as a ServiceNow Administrator and responsible for understanding and representing customer needs to provide optimal IT services, proactively solving issues, collaborating with ITSM team members and partners to develop and maintain ServiceNow functionality, ensuring comprehensive testing and certification post-upgrade, escalating unresolved issues, managing incident records, administering ServiceNow applications, and implementing ITIL processes using data-driven analysis. Show less

  • Sr Analyst

    Oct 2021 - Nov 2024

  • Analyst

    Mar 2021 - Sept 2021
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  Hcltech

  Nov 2024 - now

  Specialist