Sayan Ghosh

Sayan ghosh

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location of Sayan GhoshPune, Maharashtra, India
Followers of Sayan Ghosh1000 followers
  • Timeline

  • About me

    Specialist @HCLTech | ex-Capgemini || ITSM | CMDB | Discovery | Cloud

  • Education

    • B.p. poddar institute of management and technology

      2016 - 2020
      Bachelor of technology - btech information technology

      Grade: 7.91

  • Experience

    • Capgemini

      Mar 2021 - Nov 2024

      As a dedicated and experienced ServiceNow Developer, I have a proven track record of creating and managing robust IT service management solutions. Over the past three years, I have honed my skills in various aspects of ServiceNow development, ensuring seamless integration and efficient workflow automation. Creates and manages reports, SLAs, ACLs, client scripts, business rules, script includes, catalogs, workflows, transform maps, data sources, import sets, and integrates with Jira, ServiceNow, and LDAP. Show less At Capgemini, India, I worked as a ServiceNow Administrator and responsible for understanding and representing customer needs to provide optimal IT services, proactively solving issues, collaborating with ITSM team members and partners to develop and maintain ServiceNow functionality, ensuring comprehensive testing and certification post-upgrade, escalating unresolved issues, managing incident records, administering ServiceNow applications, and implementing ITIL processes using data-driven analysis. Show less

      • Sr Analyst

        Oct 2021 - Nov 2024
      • Analyst

        Mar 2021 - Sept 2021
    • Hcltech

      Nov 2024 - now
      Specialist
  • Licenses & Certifications