Experience

• 

  Whole steps creative arts center

  Nov 2013 - Sept 2018

  Lead therapist

  Managed a creative arts camp for children with disabilities, while incorporating a neurologic approach to therapeutic practice. Supervised staff and camp participants to ensure a structured and efficient therapeutic milieu. Developed individualized goals for participants and designed interventions to maximize treatment outcomes. Facilitated opportunities for children to improve their cognitive functioning and quality of life.

• 

  Westcare

  Nov 2013 - Dec 2014

  Prevention specialist

  Provided substance abuse prevention services for adolescents including education and evidence-based practice. Promoted factors that reduce the risk of substance abuse such as mental health awareness, coping skills, and advocacy. Engaged with community stakeholders, agencies, and service providers to implement sustainable solutions for emerging drug and alcohol issues among youth.

• 

  Jackson health system

  Dec 2014 - Jun 2022

  Implemented and facilitated monthly Patient and Family Advisory Council meetings for multiple service lines. Led performance improvement projects that incorporated the Lean Six Sigma framework (DMAIC). Completed projects that improved patient outcomes and reduced business costs. Developed Patient Experience 101 training and provided education for both clinical and non-clinical staff. Managed Unit Based Teams (UBTs) to facilitate performance improvement projects that incorporated Lean Six Sigma methodology. Led inpatient teams in a variety of departments such as medical-surgical, intensive care, palliative care, and coronary care. Completed projects that align with operational performance objectives to enhance the patient and family experience. Designed a music therapy program for inpatient behavioral health services for children, adolescents, adults, and geriatrics. Led group therapy sessions for patients with diagnoses such as schizophrenia, depression, bipolar, and neurocognitive disorders. Provided counseling services to assist others in improving their mental health and emotional well-being.

  • Senior Performance Improvement Analyst

    Feb 2021 - Jun 2022

  • Performance Improvement Advisor

    Dec 2019 - Mar 2021

  • Music Therapist

    Dec 2014 - Dec 2019
• 

  University of miami health system

  Jun 2022 - Feb 2023

  Patient experience program manager

  Managing the patient experience program for all Sylvester Comprehensive Cancer Center locations for multiple service lines such as inpatient/outpatient oncology, ambulatory surgery, and outpatient services. Tracking and trending of publicly reported patient experience data including CAHPS and Press Ganey surveys. Leading performance improvement projects that incorporate strategic planning, data-driven decision making, and Lean tools.

• 

  Uchicago medicine

  Feb 2023 - now

  Senior quality improvement project manager

  Leading quality improvement projects that align with organizational priorities and strategic plans. Leveraging Lean Six Sigma methodology to facilitate data-driven projects with multidisciplinary teams. Empowering teams to solve complex problems that improve the quality of patient- and family-centered care.