Pawan Kumar PMP®,ITIL®

Experience

• 

  GMR Group

  Jul 2007 - Jul 2010

  Project Lead for control/command centres

  IT infrastructure Design and implementation of the various control center which act as a heart of the airport and includes AOCC (Airport Operations Control Center) SOCC(Security Operations Control Center) , EMC (Engineering Management Center), TSC (Terminal Services Center), ERIC (Emergency Response Information Center)Audio and video system integration in all the command centre’s, which include application integration with Video wall fabrication

• 

  Wipro

  Jan 2010 - Mar 2016

  Program Lead

  Adherence to ITIL based framework and Service Delivery, which is Best-in-class infrastructure and IT support services.Leading , directing and manage Airport site IT operations to ensure that the operations staff executes service agreements at, or above the customer's standards.Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending Incidents/Service requests /Change Requests / with respect to IT operations.Responsible for the service level agreements agreed with customer and no incident/problem breaches the agreed SLA.Daily, weekly, monthly monitoring of Incidents/problems/ service requests analysis and call duration aging. Show less

• 

  Amadeus India

  Mar 2016 - Feb 2017

  Project Manager/Consultant
• 

  Oracle

  Feb 2017 - now

  • Principal Program Manager

    Jan 2021 - now

  • Senior Principal Consultant (Projects, North America Consulting)

    Jul 2020 - Jan 2021

  • Cloud Delivery Manager

    Feb 2017 - Jul 2020