Javiera Fernández Santos

Experience

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  Hotel Plaza San Francisco

  Jan 2011 - Mar 2011

  Professional Practicum as an Events and Conventions Executive

  During my professional internship at Hotel Plaza San Francisco, I served as an Events and Conventions Sales Executive Assistant. This role provided me with invaluable experience in the sales of services and products within the hospitality industry. Following the successful completion of my internship, I was hired as an Events and Conventions Executive.Key Responsibilities:-Assisted in the coordination and sales of events and conventions, gaining hands-on experience in the hospitality industry.-Developed a deep understanding of client needs and requirements, ensuring the delivery of tailored solutions to achieve high levels of customer satisfaction.-Managed relationships with clients, vendors, and internal teams to facilitate smooth event execution.-Learned and applied sales strategies to promote and sell hotel services and products.-Gained expertise in event planning, logistics, and operations, contributing to the successful execution of numerous events and conventions.Achievements:-Transitioned from intern to full-time Executive role, demonstrating strong performance and commitment.-Successfully supported and led various events, enhancing client satisfaction and business growth.This experience has equipped me with a comprehensive understanding of event management, client relations, and sales dynamics, laying a solid foundation for my career in the hospitality industry. Show less

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  Hotel Plaza San Francisco

  Aug 2011 - Aug 2012

  Events and Banquet Executive

  As a Banquet and Convention Sales Executive at Hotel Plaza San Francisco, I was responsible for selling and renting the hotel's facilities to a diverse clientele, including companies, individuals, and government entities. This role required effective collaboration with multiple departments such as reservations, production, and marketing to ensure a seamless experience for clients.Key Responsibilities:-Sales and Negotiation: Identified potential clients, negotiated terms, and closed deals for the use of the hotel’s banquet and convention facilities.-Client Relations: Maintained continuous communication with clients to understand their needs and provide tailored solutions, enhancing customer satisfaction.-Cross-Department Coordination: Worked closely with the reservations, production, and marketing departments to stay informed about product specifics and deliver accurate information to clients.-Event Management: Managed the sales process from initial inquiry to event execution, ensuring all client requirements were met and exceeded.-Customer Acquisition: Actively sought new business opportunities and built strong relationships with clients and suppliers.-Administrative Support: Prepared proposals, contracts, and reports, and maintained detailed records of client interactions and sales activities.Achievements:Successfully sold and managed numerous events, contributing to the hotel's revenue growth.Developed strong negotiation and client management skills, laying a solid foundation for a career in sales and event management.This role provided an excellent start to my career, allowing me to gain valuable experience in sales, customer relations, and event management within the hospitality industry. Show less

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  Hotel Marina del Rey

  Oct 2012 - Aug 2015

  Events and Conventions Executive

  As an Events and Banquets Executive at Best Western Marina del Rey Hotel, I played a pivotal role in enhancing the hotel's events sector, contributing to its reputation as a premier venue for both local and international events.Key Responsibilities:-Developed and nurtured strong commercial ties with corporate clients, individuals, and government entities, ensuring seamless planning and execution of diverse events.-Utilized Opera Hotels software proficiently for managing bookings and customer service via onsite visits, phone, and email.-Orchestrated a wide array of private events including training sessions, graduation banquets, weddings, team-building activities, dinners for special occasions, and seminars.-Oversaw all aspects of event logistics, including guest accommodations, selection and setup of event spaces, customization of menus for large dinners, food and beverage service, and coordination of technical equipment.-Answered and directed phone calls and electronic inquiries efficiently, ensuring effective communication with clients and internal teams.-Collaborated and communicated effectively with various departments to ensure smooth event execution.-Negotiated contracts with corporate, private, and government clients, fostering lasting partnerships and driving revenue growth.-Managed the annual event calendar, venue booking, and additional services, ensuring all events ran smoothly.Achievements:-Successfully implemented new services and products, resulting in enhanced event offerings and increased client satisfaction.-Established and maintained excellent relationships with clients, contributing to repeat business and referrals.-Played a key role in positioning Hotel Marina del Rey as a premier venue for both local and international events.This experience has equipped me with the ability to handle complex logistics, provide exceptional customer service, and deliver successful events that meet and exceed client expectations. Show less

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  Otec Fecs - Servicap

  Aug 2015 - Dec 2015

  Housekeeping trainer, Mas Capaz Program

  As a Housekeeping Instructor for the Más Capaz program, I am dedicated to empowering women, youth, and individuals with disabilities who are in socially vulnerable situations. My primary responsibilities include:-Teaching a comprehensive 4-month housekeeping course designed to enhance participants' technical skills, transversal competencies, and employability.-Developing and delivering curriculum that covers essential housekeeping techniques, workplace safety, and industry standards.-Providing individualized support and guidance to ensure participants gain practical knowledge and -confidence in their skills.-Facilitating labor intermediation services to assist participants in accessing and retaining employment in the housekeeping and hospitality industry.-Promoting a positive and inclusive learning environment that encourages the professional growth and development of all participants. Show less

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  Hotel Boutique Cirilo Armstrong

  Dec 2015 - Mar 2017

  Front Desk Manager and Administrative assistant

  As the Front Desk Manager and Administrative Assistant at Cirilo Armstrong Hotel, I played a dual role in both reception and administrative functions, ensuring smooth hotel operations and exceptional guest experiences.Receptionist Responsibilities:-Quoted, negotiated, sold, coordinated, and executed individual and group room reservations.-Managed sales portals (Booking and Expedia), including entering sales rates based on seasonal demand and responding to passenger feedback.-Coordinated tourist activities for guests, arranging transportation (cabs or vans) to destinations such as the Casablanca Valley wineries and the airport.-Responded to room reservation requests both in person and online, coordinating additional services based on customer preferences.Administrative Assistant Responsibilities:-Managed room staff shifts and planned operations meetings to ensure smooth hotel operations.-Conducted inventory control, purchased supplies, and handled invoicing and payment of suppliers.-Provided comprehensive administrative support to enhance the overall efficiency of hotel operations.-Supervised shift scheduling, meetings, inventory, purchasing, invoicing, vendor payments, sales management, and the creation and maintenance of front desk operations manuals.This role allowed me to develop a diverse skill set in both customer service and administrative functions, ensuring exceptional guest experiences and efficient hotel management. My responsibilities included managing online and in-person reservations, coordinating guest services, handling social media and sales portals, and overseeing administrative tasks such as scheduling, inventory control, and supplier management.By combining front desk duties with administrative responsibilities, I contributed to the hotel's operational efficiency and reputation for excellent customer service. Show less

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  MetLife

  Apr 2017 - Dec 2018

  Insurance Advisor

  As a MetLife Insurance Advisor, I specialized in identifying and addressing the financial and protection needs of clients through comprehensive analysis and personalized advice. My key responsibilities included:-Conducting in-depth analyses of clients' past, present, and future circumstances, considering factors such as age, economic and financial goals, available assets, professional and family situations, and other investments.-Developing tailored insurance investment recommendations based on individual risk profiles and needs, ensuring alignment with both current and future financial objectives.-Providing expert advice on pension savings, tax rebates, and medical expenses related to high-cost illnesses, among other financial matters.-Offering consultative advice to address coverage gaps and develop solutions that meet clients' specific needs.-Supporting clients throughout the policy claims process to ensure a smooth and positive experience.Ensuring clients receive optimal financial protection and investment strategies that adapt to their evolving circumstances.This role allowed me to combine my expertise in financial planning with a deep understanding of insurance products, delivering value-driven solutions that enhance clients' financial security and well-being.Key achievements and responsibilities:-Conducted comprehensive analyses of clients' financial and protection needs, considering various personal and financial factors.-Developed tailored insurance investment recommendations based on individual risk profiles.-Organized and maintained important files and kept databases updated.-Supported clients throughout the policy claims process, ensuring a smooth and positive experience by providing consistent follow-up.By effectively combining my analytical skills and deep knowledge of insurance products, I was able to provide clients with personalized solutions that significantly improved their financial security and well-being. Show less

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  E.Kovacs y Compañía Limitada

  Jan 2019 - Jul 2022

  Non-Traditional Channel Sales Advisor for Nissan

  As a Sales Advisor in the non-traditional channel for new Nissan vehicles and the pre-owned section, I specialized in guiding clients through the entire purchasing process. My responsibilities included:-Demonstrating vehicle features, performance, and technical specifications.-Advising on model-specific details and equipment.-Assisting clients with tailored purchasing options based on their requirements.I was actively involved in all sales and marketing processes, from evaluating clients in the financial system to creating customized payment plans. My role primarily involved managing web-based inquiries to generate leads, follow up, and close sales with online customers.As the pioneering executive in charge of the Salesforce channel at Kovacs Quillota, I successfully increased the flow and effective attention of web customers by 70%. Utilizing the Nissan Salesforce and Go System Kovacs platforms, I maintained meticulous records of client interactions to ensure a monthly sales conversion rate of 60-70%, excluding walk-in clients.This comprehensive approach allowed me to consistently exceed sales targets and enhance the customer experience through the effective use of digital channels.Key achievements and responsibilities:-Arranged virtual and face-to-face appointments, managing a busy monthly calendar efficiently.-Built trusting relationships with customers through effective communication and transparency, assisting them in the buying process.-Prepared and processed invoices, reports, memos, letters, financial statements, and other documents with a high degree of accuracy.-Use of the Salesforce digital channel, enhancing customer flow and attention by 70%.-Managed customer portfolios, handled private information securely, generated sales reports, maintained records, and organized both physical and digital documents.-Coordinated product and service payments and cash receipts, ensuring smooth financial transactions. Show less

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  Southern Alberta Institute of Technology (SAIT)

  May 2024 - May 2024

  Administrative Assistant - Practicum

  During my practicum at the School of Hospitality and Tourism, I undertook a variety of administrative tasks to support the efficient functioning of the school. Some tasks were carried out with team supervision or were developed by the administrative staff, allowing me to witness the processes and follow-up of these tasks.-Reception Management: Performed daily, weekly, and monthly tasks at the reception, which included handling inquiries, maintaining tidy reception areas, and managing office supplies.-Vehicle Rentals: Coordinated vehicle rentals, following the established procedures to ensure smooth and efficient bookings.-Ordering Supplies: Ordered office supplies from various suppliers, ensuring adherence to budget limits and obtaining necessary approvals.-Name Badges: Create name tags for students.-Managing Student Feedback Questionnaires (SFQs): Reviewed and published SFQ results.-Internship Management: Handled internship agreements, obtaining necessary approvals and ensuring all documentation was in order.-Credit Card Reconciliation: Reconciled credit card expenses using the bank's website.-Student Payments Information: Assisted students with payment process information and directed them to the appropriate contacts for specific inquiries.-General Administrative Tasks: Performed various administrative tasks, including filing, answering phone and walk-in requests, and ordering and sorting office supplies.-Student Assistance: Assisted students during add/drop and registration periods, scheduled student meetings with academic advisors, and provided support as needed.-Academic Calendar Update: I updated the academic calendar for 2025-2027 for Culinary Arts, Baking and Pastry Arts, and Hospitality Tourism Management, ensuring accurate and up-to-date scheduling information.-Storage Room Management: Updated information in the storage room spreadsheet, ensuring accurate records of inventory and supplies. Show less

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  Canadian Evolution Group Inc.

  Jul 2024 - now

  Administrative Assistant

  Responsibilities:-Serve as the primary point of contact for tenants, owners, and property managers, ensuring smooth communication and efficient service delivery in both English and Spanish.-Answer and direct phone calls, emails, and correspondence, providing timely and professional responses in both languages.-Manage scheduling and coordination of maintenance requests, appointments, and meetings.-Organize and maintain office calendars, filing systems, and databases (both electronic and physical).-Prepare and edit documents, reports, invoices, and presentations in English and Spanish as needed.-Oversee office operations, ensuring a clean, organized, and efficient work environment.-Handle bookkeeping tasks, including invoice processing, expense reports, and payment tracking.-Utilize office software, including Microsoft Office (Word, Excel, PowerPoint) and industry-specific platforms, to streamline administrative tasks.-Maintain discretion while handling confidential information.Key Achievements:*Developed a Work Order Tracking System: Implemented a system to monitor maintenance requests from property managers, ensuring accurate tracking, invoicing, and payments.*Created a Timesheet Review System: Designed a process for cleaning staff to log work hours, providing a reliable backup for payroll and performance tracking.*Optimized Client Billing & Collections: Established a system to track completed work, manage billing, and enhance collection efficiency, significantly improving cash flow and resource recovery for the company. Show less