Ahmed Hassan

Experience

• 

  Etisalat MISP Egypt

  Sept 2009 - Jan 2011

  Technical Support Engineer

  Working as a Technical Support Engineer in Etisalat Misr MISP “outsourcing” under the process of merging (Egynet, Nile on Line, Soficom and, Internet Egypt) for troubleshooting ADSL-networks problems form 2009 till now performing these duties: • Handling calls from customers assisting them to diagnose and solve data comm. problems.• Assist users to diagnose and solve data communication problems.• Troubleshooting the ADSL-Network Problems over the phone.• Working under oracle application CRM (customer relationship manager).• Resolve customer's complaints and problems.• EgyNet NOC Training including :- Overview about EgyNet DSLAMs (CBX- BSTDX-9000- Lucent-stinger- Lucent-Max- Paradyne- Huwaie).- Familiar with all modem configuration and its LEDs indications and good knowledge about CRM, and familiar with EgyNet network & Routing problem cases and how they are solved. Show less

• 

  TE Data

  Jan 2011 - Dec 2014

  My objective is to handle and Global Data Circuits with upstream and third party providers (TIS, VZB, TATA, PCCW) through I-AS connections ,and TE-data major partners ,performing high level of technical troubleshooting and analysis for complex network problems,and provide recommendations for services enhancements, and develop new techniques for problems route cause isolation and mitigation. Also provide technical supervision for my colleagues, and continuous follow up for escalations, and provide guide lines to follow in order to minimize down time for any customer network failure incident. Show less Responsible to perform a professional level of troubleshooting for Leased Lines L.L. problems, for both Internet and VPN –network connections aiming at solving these problems by performing these major duties: •Handle the enterprise customers' complaints via different channels. •Ensure active and proactive support service faults reported by customer or proactive support system. •Maintain a high level of service quality parameters to ensure service level agreements with customers had been met. •Enhance service level provided to customers when service levels is not met in order to achieve agreed SLAs. •Maintain professional level of troubleshooting procedures in order to minimize service down time. •Maintain periodic updates of service faults in Ticketing System and accordingly maintain customer update by fault recovery process milestones. •Prepare onsite service recovery plan, follow up and help onsite service recovery team in order to minimize the service down time. •Maintain professional level of communication with customers in customer sites visits. •Prepare Service Level and Service Quality periodical report internally and externally to review service performance. •Maintain planned maintenance windows had been sent to customers according to pre-defined SLAs, maintenance windows had been met with planned objectives and customers’ service back to satisfactory level. •Create the desired Network Diagrams specifying different topologies and archiving special solutions in Knowledge Management Book in order to share knowledge with colleagues and new comers. •Perform periodic pop capacity surveys in order to maintain certain level of resources for maintenance issues and to ensure pops quality policies. •Configure and test the equipment’s used in supporting provided services in pops and in customer sites. •Maintain a healthy communication channel with vendors in order to keep the win-win relationship. Show less

  • Senior Global Data Service -GDS & VIP-Partners "Enterprise Network Engineer"

    Nov 2014 - Dec 2014

  • Senior Enterprise Network Engineer

    Jan 2011 - Dec 2014

  • Global Data Service -GDS & VIP-Partners "Enterprise Network Engineer"

    Feb 2014 - Nov 2014

  • Tier 3 Enterprise Network Engineer

    Mar 2013 - Jan 2014

  • Premium Enterprise Network B.O. Engineer

    Oct 2011 - Feb 2013

  • Tier-1 Enterprise Network Engineer

    Jan 2011 - Oct 2011
• 

  Etisalat UAE

  Jan 2015 - Feb 2020

  Network Operation Center B.O. Engineer

  • Responsible for managing all Etisalat managed services over GPON, WiMAX, Dark fiber, and Wi-Fi.• Second level troubleshooting for all managed services routers, switches and Wi-Fi customers.• Apply any modification in configuration needed by Enterprise customers in Routers, and Switches for All technologies like HSRP, SNMP, Net flow, BGP, RIP, OSPF, Redistribution, Routes Filtering, IPSEC, Etc. • Provide our customers with the appropriate Configuration that fulfill their requirements and apply it. • Handle with Cisco TAC team any abnormal behavior found on Cisco Devices. • Dispatch vendor engineers and field technicians on various sites; provide guidance on network devices connections, configuration and technical troubleshooting. • Attend any activity for any H/W replacement, make sure that new installed devices are working properly. • Apply IOS upgrade to Cisco devices, and Firmware upgrade to 3G /4G HWIC, t.shooting 3G/4G problems. • Monitor the network for alarms or certain conditions requiring special attention to avoid impact on the network’s performance; investigate, analyze and document network technical aspects. • Provide network operations support at client site including configuring, monitoring and ensuring connectivity of LAN and WAN as well as troubleshooting network connection problems. • Maintain communication with customers throughout the lifecycle of an IT ticket and provide prompt and accurate feedback to customers to achieve high level of customer satisfaction. • Follow up on major faults escalated and ensures minimal network service disruption/ degradation. • Acting as a Duty Shift Manger, and the primary point of contact for outages and escalations, managing interfaces to other sections to maintain and continuously improve trouble shooting and maintenance activities. Awards from (Etisalat): • Two Times Monthly Best Employee Award in MSS Operations. Show less

• 

  CNS Middle East

  Feb 2020 - Jul 2021

  Senior Network Engineer

  •Responsible for all Ministry of Health and Prevention’s network infrastructure, including CISCO switches, routers, and Fortinet Firewalls. I’ve been working during COVID-19 pandemic on multiple tasks including, network refreshments, new sites implementation, sites Migration/upgrade, along with maintaining operational sites.•Installation, Configuring, Operational support, and Troubleshooting Various networking devices including Routers, Switches, Firewalls, Wireless AP, and WLC in core and access layers.•Hands on experience on CISCO 2960, 3560, 9200,9300, 9400 ,9500 switches and stacking technology. •Configuring Cisco virtual stack-wise, VSS, and Ether-Channels on Cisco Switches•Hands on experience on CISCO ISR and ASR routers. • configuration and troubleshooting of FORTINET FortiGate 101F, 100A,401E firewalls, and FortiWifi-60E Firewalls. •Implementing security policies, and SDWAN rules on Fortinet Firewalls for best redundancy practice.•Cisco ISE exposure. •Hands on experience with HSRP, BGP, OSPF, Redistribution, Routes Filtering, IPSEC, Etc. •Working on L1/L2 Wireless related cases, on cisco 5500 Wireless LAN Controllers and cisco 18321 Access Points.•working within the agreed SLA to resolve any reported concerns. •working based on Incident, Problem and Change Management process. •Preparing and maintaining network inventory.•Handling ETISALAT and DU MPLS and ADSL installation projects, as well as testing and activation. •Handling all MPLS and Broadband concerns “faults/change/Migration” with the ISPs. •Network inspection and audit in order to make sure of standards compliance during installation. • working along with NOC team to make sure all network devices are under monitoring .•Expertise with interconnectivity services i.e. MDF, and IDF in a heterogeneous model. •Handling new SEHA Filed Hospitals project in Sharjah and RAK, including infrastructure devices design, installation, and configuration for core and access layer. Show less

• 

  IEC Telecom Group

  Aug 2021 - Dec 2021

  Senior Network Infrastructure lead

  •Responsible for maintaining and upgrading IEC-Telecom network infrastructure including, CISCO switches, routers, and Fortinet Firewalls.•Deliver committed portfolio of infrastructure services (network) within agreed constraints•developing solution architectures for project-based engagements•Ensured availability, performance, and security of network services within agreed service levels.•Network documentations, including support files, configuration templates, and VISIO diagrams. •Preparing and maintaining network inventory.•Continues Network Assessment, and Audit for vulnerabilities and required enhancements. •Co-responsible for network department budget.•configuring different routing protocols, IPSEC/GRE tunnels, and auto failover mechanisms.•working with CISCO 2960, 3560, 3750 ,9200,9300, 9400 ,9500 switches and stacking technology. •Working on various Fortinet Firewalls models including, FortiGate-100D, 240D, 60D, 60E.•configuring and managing VPN-SSL connection for our staff.•configuring and maintaining security policies and firewall filters on all POPs FortiGate firewalls. •Managing Fortinet licenses installation and renewal for our FortiGate firewalls.•Interacting with Satellites carriers such as “Thuraya, Inmarsat, Yahasat, Telenor, and Iridium” for any related network activities. •Handle any migration/upgrade activities with our carriers. •Test network changes in lab environments before applying changes in production.•Managing the network optimization for our clients by testing and applying the needed firewall filters to control the traffic flow, and the data consumption.•Analyzing data consumption through FortiAnalyzer, making sure of the applied filters efficiency.•Handling vendors support TAC cases.•working on Incident, and changes requested from our clients.•Handling the communication with the local ISPs providing services in our POPs, in different countries.• Planning and executing network devices upgrade. Show less

• 

  NV5

  Jan 2022 - now

  • Working within the design team to deliver projects that span across one or more territories and business units. Managing time, resources, and schedules in adherence to stage quality and QA/QC guidelines throughout the full project delivery cycle. • Identification of risks and project change requests to ensure successful and on time project delivery, and to contribute to process improvement initiatives as related to improving project delivery, team knowledge and design team process efficiency.• Lead and drive project execution from initiation till handover and completion• Engage with clients to understand and assess their ICT requirements and goals. • Develop technology solutions that meet the client’s technology requirements and goals. • Datacenter/MDF design and Build, including network, Telephony, Wi-Fi, IDFs, CCTV, access control, in addition to WAN design setting up the ISP intakes, and required infrastructure.• Document the technology design criteria and standards. • Present technology solutions.• Provide written reports that capture and illustrate the concept requirements and detail the solutions to these requirements. • Work with the production department in the preparation of technical drawings, schematics and design details as required. • Liaise with and manage the vendors and suppliers in relation to the project• Understand and incorporate local technology standards and regulations in projects designs. • Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of key deliverable objectives. • Manage all aspects of multiple related projects to ensure that both internal, client and statutory technical standards and requirements are captured in the design works. • Assume responsibility for full project life cycle ownership where successful project delivery will include full implementation from initiation to completion for multiple projects simultaneously. Show less

  • Principle ICT Consultant

    Aug 2024 - now

  • Senior ICT consultant

    Jul 2023 - Aug 2024

  • ICT Consultant

    Jan 2022 - Aug 2024