Zain Ul Abbideen

Experience

• 

  Abacus Consulting

  Aug 2015 - May 2016

  Client Relations Specialist

  Abacus has pioneered the business transformation services industry, as advisors, consultants, technology specialists, systems integrators, and outsourcers.• Taken ownership and ensured timely resolution of customer complaints and Coordinated with multiple stake holders for issue resolution.• Established and maintain strong, long-lasting relationships with clients, acting as their primary point of contact for any inquiries, concerns, or requests.• Implemented strategies to retain and grow existing client accounts, focusing on exceptional customer service, proactive communication, and the delivery of value-added services. Show less

• 

  WALKEAZE

  Jul 2016 - Jul 2017

  A brand that has creative designs, high-quality products & outstanding service providing constant innovation in the field of "designer footwear and handbags", providing you with a handcrafted experience for your Fashion Needs. The initial objective of the WalkEaze is to be one of the best manufacturer exporters & trendsetters in designer footwear & accessories.• Ensured all operations adhere to company policies, industry regulations, and legal requirements, promoting a culture of integrity and ethical conduct.• Supervised the store staff, including hiring, training, assigning tasks, monitoring performance, providing feedback, and addressing any issues or concerns to maintain a positive and productive work environment.• Ensured exceptional customer service is provided by promptly addressing customer inquiries, resolving issues, and maintaining positive relationships with clients, focusing on their satisfaction and loyalty to the Walkeaze Exclusive brand.• Assisted in the creation and maintenance of visually appealing store displays and layouts, adhering to the Walkeaze Exclusive brand guidelines and maximizing product visibility and sales potential.• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Show less

  • Assistant Manager

    Nov 2016 - Jul 2017

  • Account Executive

    Jul 2016 - Nov 2016
• 

  HG Markets - Harvest Group

  Nov 2017 - Jul 2019

  Hg Markets is a corporate member of the Pakistan Mercantile Exchange (PMEX) and offers top-of-the-line trading facilities for market participants interested to trade in futures contracts offered by PMEX. Building on the heritage of Harvest, HG Markets serves the investment & trading needs of customers around the country.• Assisted in the planning, execution, and monitoring of projects, applying the skills and knowledge acquired during training to contribute to project success.• Prepared and presented regular reports on project progress, departmental performance, and other relevant metrics to management, offering insights and recommendations for improvement.• Assisted in addressing customer inquiries, complaints, and feedback, ensuring a high level of customer satisfaction and maintaining positive relationships by managing their trading accounts and provided market insight. • Analyzed and address challenges that arise during daily operations, applying critical thinking and problem-solving skills to develop effective solutions.• Worked closely with assigned mentors and supervisors, seeking guidance, advice, and feedback to enhance learning and professional growth. Show less

  • Management Trainee Officer

    Jun 2018 - Jul 2019

  • Business Development Executive

    Nov 2017 - Jun 2018
• 

  Healthwire.pk

  Jul 2019 - Mar 2022

  Healthwire is a technology company on a mission to improve access to healthcare in Pakistan. Using technology to empower patients and make practices more efficient. Also, a cloud-based practice management solution optimizes patient management in clinics leading to increased efficiency in practices. Healthwire's mission is to strengthen the healthcare system so as to ameliorate the standard of human living.• Provided timely and accurate information to customers via phone, email, or chat about products, services, pricing, and any other inquiries they might have.• Addressed and resolve customer complaints, concerns, or issues in a professional and empathetic manner.• Assisted the sales team in generating leads, scheduling appointments, and preparing sales presentations, proposals, and contracts.• Maintained accurate records of customer interactions, orders, and sales-related activities in the company's CRM or other relevant systems.• Collaborated with senior management to develop and implement effective sales strategies that align with company objectives and drive revenue growth.• Developed and manage the sales support budget, ensuring resources are allocated efficiently and expenses are kept in check. Show less

  • Customer & Sales Support Manager

    Aug 2020 - Mar 2022

  • Sales Coordinator

    Jul 2019 - Aug 2020
• 

  Confidential

  Jun 2022 - now

  Founder & CEO

  • Monitored the production process to ensure the quality and timeliness of products or services.• Analyzed production and service delivery systems and recommended improvements to enhance performance and reduce costs.• Developed and managed budgets to ensure that the business operates within its financial capabilities.• Maintained relationships with vendors, suppliers, and clients to ensure smooth and uninterrupted business operations.• Developed and executed appropriate staffing and budgetary plans to align with business forecasts.• Determined the sales forecast and present the figures to the management and customers.• Collaborated with department managers to strategically coordinate best runs to maximize productivity and reduce downtime. Show less