RAM .

Experience

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  Jennys Residency

  Mar 2002 - Dec 2002

  Administrator in Food and Beverage Department in

  • Cleared and organized communication to Food and Beverage Managers on duty, guest requests and OpenTable systems management for the F & B Division.• Handled the calendars for the F & B Director, Assistant Director of F & B, and Executive Chef for appointments with contractors and vendors.• Assisted F & B Director with ordering office supplies for the F & B Division office supply needs.• Maintained clean, neat and organized office.• Worked harmoniously and professionally with co - workers and supervisors.• Utilised the strong guest engagement skills to develop guest rapport effectively as well as consistently achieved strong guest comment card scores above benchmark. Show less

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  Jenne French Department

  Jul 2003 - Apr 2004

  Lecturer French

  • Proficient in depicting first - class communication and interpersonal capabilities.• Explained French language instructions to students.• Developed and assessed instructional strategies focused on academic standards.• Taught customized French lessons commensurate to individual student’s needs.• Maintained student performance records.• Created interactive French classroom sessions.• Tutored complete French curriculum to students.

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  Le Paddock

  Oct 2004 - Feb 2006

  Assistant Food and Beverage Manager

  • Managed cost - center budgets, tracked spending and provided financial forecast information.• Ensured that proper Food and Beverage controls are in place.• Maximized revenues by communicating regularly with the Food and Beverage and rooms teams to implement that agreed upon strategies, practices and promotions.• Monitored the departmental budget in a fiscally responsible manner.• Monitored all guest service standards, constantly sought ways to improve product and service as well as increased volumes and profits.• Balanced the operational, administrative and colleague needs.• Followed the outlet policies, procedures and service standards.• Followed all safety and sanitation policies when handling food and beverage Show less

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  Hotel Nainaar

  Apr 2006 - Apr 2010

  Manager

  • Dealt with maintenance issues, shortages in staff or equipment and renovations.• Helped in the preparation of forecast and actual budget function sheets.• Maintained records for inventory, labor cost, food cost, etc.• Coordinated with housekeeping and participation towards the overall hotel maintenance and cleanliness.• Supervised work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.• Planned activities and allocated responsibilities to achieve the most efficient operating model.• Managed budgets / expenses, analyzed and interpreted financial information and monitored sales and profits.• Developed and implemented an intuitive and efficient marketing strategy to promote the hotel’s services.• Communicated with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information, etc.) Show less

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  VWR, part of Avantor

  May 2010 - Sept 2018

  Supervisor

  • Allocated trainers and ensured training requirements are met as well as managed training budget.• Maintained related training records and certifications.• Identified and assessed future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers.• Drew an overall training and development plan that addresses needs and expectations.• Deployed a wide variety of training methods and conducted effective induction and orientation sessions.• Monitored and evaluated training program’s effectiveness and success periodically; and assessed reports on it.• Provided opportunities for the ongoing development and resolved any specific problems occurred.• Maintained a keen understanding of training trends, developments and best practices. Show less

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  NXG Group

  Jun 2019 - Sept 2019

  Sr. Manager - Recruitment & Business Development
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  Avantor

  Oct 2019 - Mar 2020

  Specialist - Customer Service Ops
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  Global Textile Alliance, Inc.

  Apr 2022 - now

  Manager - Exports