Raja Tomer

Experience

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  Ing Vysya Bank is now Kotak Mahindra Bank

  Dec 2011 - Apr 2013

  Customer Care Manager

   Generate leads and liasoning with sales desk Ensuring zero leakage of income  Cross selling of TPP and recovery of locker rent as per time lines Verification of PALMS,UTJs of CCA Adhering to KYC norms and handling of mails and couriers Verification of customer requests and processing the same to respective units Authorizing of override transactions including AAA Accepting transfer requests, RTGS, NEFT, etc. from customers and ensuring the processing of same as per time lines Accepting request for term deposits issuance, renewal, closure including deposit loans Handling TD related queries and follow up Locker operations and following related process Maintenance of undelivered items and ensuring the same to respective customers Show less

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  RBL Bank

  Dec 2013 - Dec 2014

  Personal Banker-Operations

  Performing intermediate duties and support related to branch operational activities and financial servicesProcesses all new account transactions and also work in the areas of teller, vault, safe deposit, processing.Assisting customers in their selection of various accounts and financial servicesCross-selling the Bank's products and services; opening, maintaining and closing of all account typesPerforming branch clerical duties; promoting business for the Bank by maintaining good customer relations Show less

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  Standard Chartered

  Dec 2014 - Mar 2018

  Client Service Manager

  Ensure high level of customer service and manage difficult customer situations.Ensure resolution of all complaints received for branches through COMMAND.Gather/prepare statistics for service quality and productivity indicatorsEnsure compliance with internal and external guidelines and ensure minimal comments in audits and other inspectionsFind ways to improve operational efficiency and control costs to meet cost budgetsEnsure transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needsMonitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality serviceEnsure adherence to laid down processes, facilitate first time resolution. Minimize rejections and customer complaintsMonitor and track transaction volumes and ensure effective transaction migration to alternate channels of bankingEnsure validity and completeness of transactions processed and ensure concessions relative to exchange rate, fees, charges etc. are authorized/ overridden by appropriate authoritiesResponsible for general reconciliation and control activities multi-skilled to handle all kinds of transactions and services in the bank as per applicable guidelinesSales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staffContribute to branch performance through referrals, efficient customer service, effective operations controlsAware of bank’s Mis-selling & Sales Policies and ensure adherence all the times and also aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD & Money laundering prevention. Ensuring compliance with these policies and procedures on an ongoing basis. Show less

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  ICICI Bank

  Apr 2018 - Nov 2019

  Branch Manager
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  Utkarsh Small Finance Bank

  Dec 2019 - Jan 2022

  Branch Head
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  Aditya Birla Capital

  Jan 2022 - Jun 2022

  Senior Cluster Manager
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  YES BANK

  Oct 2022 - Nov 2023

  Senior Branch Manager
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  HDFC Bank

  Mar 2024 - now

  Branch Manager