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Synda Tse

Synda Tse

Senior Business Analyst Lead, US Individual Insurance

Followers of Synda Tse125 followers
location of Synda TseHong Kong SAR

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  • Timeline

  • About me

    Assistant Vice President, Customer Service & Operations at Manulife Financial

  • Education

    • Northumbria University

      -
      Public Administration Law, Politics, Social Policy, Public Sector Economic, Resource Planning & Management

    • The University of Huddersfield

      -
      BA (Hons) Human Resources Management Global HRM, Strategic Management, Employment Relations, Cross Cultural Studies, People Resourcing

  • Experience

    • Manulife

      Jan 1995 - Jan 1997
      Senior Business Analyst Lead, US Individual Insurance

      Change Management and head of Business Analysts for revolutionary and high impact projects resulted in new operating model and platform.

    • Bank of Montreal

      Jan 1998 - Jan 2004
      Senior Advisor, Talent Management, Corporate Human Resources

      Corporate Staffing Strategic Planning & Execution.Human Resources Operations, Project, Change Management & Consulting.

    • The Genius Workshop

      Jan 2005 - Feb 2008
      Regional Director of Operations

      Business Strategy Development & Execution. Infrastructure & Regional Operations set up .

    • Western Union

      Jun 2008 - Dec 2008
      Head of Talent Acquisition, APAC

      Regional Talent Acquisition Planning, Strategy & Execution

    • Manulife Financial

      Dec 2008 - now
      Assistant Vice President, Customer Experience & Operations

      Head of Individual Insurance in-force Operations & Customer Service. Lead role in transformation and execution of customer experience management.

  • Licenses & Certifications

    • Certified Human Resources Professional (CHRP)

      Human Resources Professional Association of Ontario (HRPAO), Canada

    • Fellowship of Life Management Institue (FLMI)

      Life Operations Management Association (LOMA)