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Michał Karwowski

Michał Karwowski

IT Technician

Followers of Michał Karwowski463 followers
location of Michał KarwowskiWarszawa, Woj. Mazowieckie, Polska

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  • Timeline

  • About me

    Operations Data Analyst at Astreya @ Google Warsaw

  • Education

    • CXX Grot Rowecki's High School

      1999 - 2003

    • Warszawska Wyższa Szkoła Informatyki/Warsaw School of Computer Science

      2015 -

  • Experience

    • Human Rights Defender of the Republic of Poland

      Jan 2007 - Aug 2007
      IT Technician

      My main duties were:*1st line technicial support ( ~300 computers environment)*managing user accounts in Windows + AD*preparing system images for windows (Sysprep and other Microsoft tools)

    • American School of Warsaw

      Aug 2007 - Dec 2013

      My main duties were:*internal customer support*managing and monitoring computer fleet (~1100 mobile computers Apple Mac and PCs W7,OSX)*developing systems image for Mac and PL platforms*developing and maintaining re-imaging system for fleet.*managing antivirus consoleSide duties:Volleyball, Basketball coach My main duties were:*helping teachers in classrooms*preparing material for classes*supervising students during field trips and international tournaments

      • IT Technician

        Aug 2009 - Dec 2013

      • Teacher Assistant

        Aug 2007 - Aug 2009

    • The British School Warsaw

      Dec 2013 - Mar 2014
      IT Specialist

      My main duties were:*Managing Apple Fleet*2nd tier support for internal customers*Monitoring printers with Nagios*iPad MDM Management*Preparing system images for Windows 7 Rollut

    • Astreya

      Mar 2014 - now

      Responsibilities:* supervising 17 technicians across 13 countries* setting up goals and executing global strategies* optimizing and developing internal processes* monitoring performance and reliability* creating reports* mentoring and coaching for distributed team* coordinating operations between departments (Facilities, Networking, Field Technicians, AV, HR, etc.)* interviewing Responsibilities:* IT internal customer support* Maintenance / construction of video conference rooms* Stock / Inventory of corporate accessories / assets* Preparing equipment for new employees (Imaging,Deployments)* Printers support* Google Apps

      • Operations Data Analyst

        Jan 2019 - now

      • Service Delivery Manager EMEA

        Aug 2016 - Dec 2018

      • Equipment Maintenance Technician

        Mar 2014 - Aug 2016

  • Licenses & Certifications

    • Apple Certified Macintosh Technician

      Apple
      Mar 2013

  • Honors & Awards

    • Awarded to Michał Karwowski
      Astreya Extra Mile Award - January 2015 Astreya sty 2015 Monthly recognition based on internal nomination (by colleagues, management stuff, customers)Feedback quoted:"Michal was recently the only technical POC in Warsaw when the server room was flooded. He single handedly managed to un-rack, unplug and saved all the server racks from being destroyed and even worse causing a dangerous fire. This was completely outside his scope, but he as always efficiently got the job done with no fuss. Excellent work."