Nicole Perryman

Experience

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  Xerox

  Jul 2008 - Jul 2009

  Production Sales Support Executive

  University Placement Year. Supporting the sales teams and managers in all aspects of sales related activities, processes and reporting and in the development and implementation of programmes which optimise market potential.

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  Temenos

  Feb 2011 - Jun 2012

  Marketing Database Analyst

  I assist in managing the customer and prospect database and provide the marketing team with data extracts and analysis to support execution of a variety of lead generation oriented marketing campaignsI have an integral role in the marketing Salesforce implementation for Temenos making sure all marketing requirements are mapped into the marketing Salesforce set up. I work with external Salesforce consultants to ensure the smooth set up of campaigns through the system enabling the marketing team to track and run efficient reports on all marketing campaign activity. I am also responsible for tracking and reporting on leads generated throughout the sales pipeline from all sources, including campaigns and from the website (www.temenos.com) in conjunction with other members of the marketing team.I am the marketing power user for the Salesforce CRM system. In addition I act in a support role for Temenos' corporate events and offer assistance to the Digital Marketing Manager. Show less

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  Aimia Inc

  Jun 2012 - Oct 2014

  Campaign Management Executive

  Manage the delivery of Nectar and Nectar Sponsor campaigns end to end across all channels (DM, email, mobile).Responsibilities include - Planning, Briefing, Segmenting, Monitoring, Data Processing, Analysis and Reporting on the whole campaign lifecycle ensuring that multiple campaigns are delivered effectively.Act as a team lead within the wider campaign management team, by providing support and guidance to individuals and first point of contact for the team when the manager is away. Show less

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  VML

  Oct 2014 - Jan 2015

  Senior Campaign Manager

  Working on the XBOX account I have the responsibility for the smooth running of projects, ensuring the highest quality of deliverables within agreed time and costs. I am expected as such to provide strong leadership and direction to project teams, taking ownership for the development of project scope and implementation. As part of the role the Senior Campaign Manager I am charged with ensuring clear lines of communication and managing internal and client expectations appropriately through all stages of delivery. Show less

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  Salesforce

  Jan 2015 - Jun 2018

  I currently manage a team of individuals within the Salesforce EMEA Adoption Services department . The team are responsible for executing email and SMS campaigns for SFMC large enterprise clients. My main duties are to support, guide and lead a team of Campaign Managers and Deployment Specialists to ensure all campaign activity is executed to a high standard on behalf of the client. I am a trusted advisor and lead process engagements for Salesforce Marketing Cloud clients. I work within the Salesforce Marketing Cloud Campaign Services team to manage the process of executing email campaigns for Waitrose. I am the primary point of client interaction, responsible for all non-technical client communication. I am accountable for the accuracy, timeliness, and consistency of all campaigns executed on behalf of the client.

  • Team Lead, Adoption Services EMEA

    Feb 2017 - Jun 2018

  • Consultant | Campaign Manager

    Jan 2015 - Jan 2017
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  Adobe

  Jun 2018 - now

  As a result of my efforts, I successfully paved the way for the EMEA Experience Full Service Practice to accelerate its growth rapidly over the last two years across multiple consulting customers to now be recognised as its own organisation in EMEA. I now lead a team of Business Consultants driving our Full Service engagements within our professional services organisation. This teams goal is to help our customers realise value through the successful adoption of our DX products to deliver personalised digital experiences. We will do this in multiple ways whether we are advising on marketing tactics, to guiding the customer on how to achieve their objectives or executing our customers maketing activity for them until they feel they have the operational capability to do this for themselves. We want the customer to see our business consultants as an extension to their team. Show less I am responsible for leading the development of Adobe’s post implementation consulting offerings which include Full Service consulting as well as business process and software adoption consulting across the Adobe Campaign and Target product.My main duty is to lead the Full Service practice here in the UK. The Full Service team are responsible for the execution of customer campaigns within Experience Cloud platform. The team act as the customers trusted advisor by providing hands on support and guidance on campaign execution. By providing the expertise to help customers manage the day to day marketing operations to execute campaigns it removes the overhead of managing multiple vendors therefore allowing our customers to focus on their strategic initiatives. Show less

  • Manager - Strategy & Business Consulting | Interim Customer Journey Management - UK&I

    Jul 2024 - now

  • Manager, Business Consulting & Experience Full Service EMEA

    Feb 2021 - Dec 2024

  • EMEA Practice Lead, Experience Full Service & Business Excellence

    Feb 2019 - Feb 2021

  • Program Lead, Full Service UK

    Jun 2018 - Feb 2019