Ernest Gabrielle Ong

Experience

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  PAL Express

  Apr 2014 - Jul 2015

  Airport Ground Shift Lead

  - Well experienced in Airport Operations Management.- Trained in handling SABRE system.- Well adept in customer services operations.- Assigned in arranging shift schedule of the team.- Handles flight assignment to the customer service airport staffs.- Conducts airport customer service briefing.- Check’s aircraft registry to forecasting flight schedules.- Handles passenger complaints and administering Corrective and Preventive Action plans.- Coordinates with hotels and transportation services. Show less

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  Novotel Manila Araneta Center

  Jul 2015 - Jul 2016

  Front Office Lead Associate

  • Greet guests and patrons as they arrive• Ask if guests have a prior booking• Manage the registration process• Ask for identification and ensure that the provided credentials are accurate• Handle guest check-ins and check-outs appropriately• Operate hotel switchboard, take calls and provide information and transfer calls• Manage accurate accounting of all rooms• Provide guests with room keys and call for bellboys• Take reservations over the telephone, through emails and in person• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions• Refer guests to appropriate departments to resolve complaints or provide suggestions• Compute bills and take payments• Provide guests with directions around the hotel• Contact housekeeping and maintenance departments when a problem is reported• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Show less

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  Philippine Airlines

  Jul 2016 - Mar 2024

  Cabin Crew/Flight Attendant

  - Has excellent customer relations skills.- Participates in developing training course objective, obtaining materials, and presents training for cabin crew.- A member of the Philippine Presidential Crew, which provides the president of the Philippines with VVIP and safety services.- Manages Duty Free Sales onboard.- Test new services and products that are necessary and updated to meet the demands of customers.- Well adept in passenger welfare and safety.- Part of the selected cabin crew that brought the 1st Airbus 350 fleet in Toulouse, France with PAL executive team to the Philippines.- Trained in configuration of different airlines- Airbus 320, 321, 330, 340, 350, and Boeing 777.- Trained in providing care during medical emergencies, accidents, and incidents. Show less

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  BDO Unibank

  Oct 2021 - Mar 2022

  Junior Assistant Manager

  - Assess and approves all online account opening.- Reviews bank accounts, loan history of clients.- Back-of-house procedures, functions, and administration. - Identify possible fraud transaction and applications.- Knowledgeable in banking systems, MS office software’s, and Outlook software’s.- Provide direct assistance and reporting to manager for all branch endorsements relative to different banking transactions.- Communicates with all BDO branches nationwide. - Ensure compliance to organizational standards, including security standards and client or customer communications.- Monitor and provide feedback to managed staff to effect improvements in organizational goals. Show less

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  PAL Express

  Apr 2022 - Jul 2022

  Cabin Safety and Emergency Response Planning Officer

  - Understanding cabin safety deficiencies and their root causes.- Providing corrective actions needed related with incidents and accidents.- Gathers incident, accident, and occurrence reports from Airline Quality Database together with internal and external quality and safety audits for joint analysis.- Meeting the IATA Operational Safety Audit (IOSA) safety standards and uphold the requirements through IOSA audits.- Providing internal audit programs, trainings in Safety Management System for all airline departments, tracking corrective and preventive actions, and reporting trends in quality indicator.- Conduct announced and unannounced Line Check Evaluations and provide feedback to flight attendants and reports to respective departments.- ramp and airport inspections.- Evaluate flight attendant safety performance in line with CAAP and PAL standards.- Conduct safety-related training events at flight attendant bases- Adhering with the department KPIs, joint meetings with other departments, and implements safety targets.- Serves as an emergency point of contact that keeps an eye on all domestic airports in case of an emergency or disaster.- Handles the Philippine domestic airports emergency response related concerns.- Trained Business Continuity Management Systems. Show less