Francesco Castelli

Experience

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  Computer Discount s.r.l

  Nov 2001 - Jan 2002

  Hardware technician
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  QUATTROBI S.R.L.

  Jan 2002 - Jan 2003

  Project Manager

  - Involved in all the projects regarding technological applications, with particular regard for computer networks- Cooperated with partner companies and coordinated the resources from these companies- Performed technical pre-sales activities

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  ICON Communication Centres

  Jan 2003 - Mar 2004

  Communication Specialist

  Conducted marketing surveys and sales of products for clients in the telecommunications industry

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  DHL Information Services Europe

  Mar 2004 - Jan 2009

  Was fully responsible for services delivered to the DHL Freight business including full P&L responsibility (6.5M EUR per year).Because DHL business units are free to purchase IT services from our competitors, my main objectives were to maintain a close relationship with customers (in cooperation with the Account Managers), increase market share and revenue, while fine tuning the development and support processes to insure the delivery of high quality IT services and keeping costs under control.- Responsible for the portfolio of services offered to the European Freight business units- Managed the development and evolution of the Freight IT products.- Managed the relationship with the customers and exploited new opportunities to increase the market share- Led a matrix organization of 6 project managers, 8 developers, 4 business analysts and one product expert in addition to teams of developers from multiple different suppliers near-shore and off-shoreMajor achievements:- Freight sub-domain's revenue increased from 5m Eur to 6,5m Eur in 2008- Development teams and delivery capacity expanded to match the demand while maintaining the quality of the services delivered- Project teams remained focused and productive during a prolonged period of uncertainty due to major organizational changes Exibir menos - Responsible for the service support and delivery of a set of business critical services- Directly managed a team of 10 professionals and experts to provide 2nd level support, technical acceptance testing, release to production and actuation of the service improvement programs- Single point of contact for the customers for all the matters related to the service deliveryMajor achievements:- Increased the stability and reliability of the services and the customer satisfaction trough a number of technical improvements and optimization of the support processes- Two major releases of the Shipment service deployed to 26 countries without negative impact on the production environment- Received a very special achievement award for outstanding performance- Service levels and team productivity maintained during a major organizational change (split between supply and demand organizations) Exibir menos

  • Freight Product Manager

    Jan 2007 - Jan 2009

  • Domain Manager

    Mar 2007 - Nov 2007

  • Team Leader

    Jan 2006 - Jan 2007

  • Technical Leader

    Jan 2005 - Jan 2006

  • Support and Deployment Analyst

    Mar 2004 - Jan 2005
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  N/a

  Jan 2009 - Jan 2010

  Sabbatical

  Period of Sabbatical leave to travel around the world and to conduct business planning and research for a number of startups

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  IBM Delivery Center Brno

  Jun 2010 - Mar 2012

  Project Manager

  - Delivered global infrastructure projects for IBM customers with budget up to 1.5M Eur- Managed multiple virtual teams across the globe- Liaised with customers at CIO levelTypical projects included:- Application migrations (i.e. Oracle eBusiness suite, M3/Movex, SAP)- Site migrations from customer internal IT services to IBM- Platform migrations - Transition and Transformation for new customers (including set up of the delivery organization and datacenter infrastructure)Specific areas of responsibility:- Budgeting and forecasting- Project Portfolio management- Risk management- Process improvement initiatives- Stakeholder management Exibir menos

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  Interoute

  Jan 2012 - Jun 2013

  - Managed a team of 5 people (Business Analysts and Project Managers)- Oversaw and/or managed projects in the Systems Development department- Led the definition and implementation of Project Management, Business Analysis and Change Management best practicesThe majority of projects involved software development and system change across the Commercial, Service Delivery and Customer Support areas of Interoute. The systems in scope were all the CRM, NMS and Inventory systems in the company (i.e. Siebel, SMARTS/IONICS, SCOM and Cramer) Exibir menos

  • Manager, Project Management and Business Analysis

    Jan 2012 - Jun 2013

  • Principal Project Manager

    Jan 2012 - Jan 2012
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  IBM Norway a.s.

  Jun 2014 - Jan 2016

  Transition and Transformation Program Manager

  - Managed the IBM Transition and Transformation Program supporting the Norsk Hydro ASA and Orkla ASA joint venture- Led a program organization spread across 8 countries and 3 regions- Responsible for overall budget exceeding 1.5M USD This program included:- Migration of 89 sites across Europe, Americas and Asia onto a common IT infrastructure- Data center consolidation- Site network and connectivity redesign- Re-imaging and upgrade of all laptops- Global deployment of innovative services in the Mobility (Fiberlink's MaaS360) and Security (QRadar SIEM) areas- Reporting at highest levels of IBM and customer organizations Exibir menos

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  Axians redtoo s.r.o.

  Jan 2017 - Jan 2018

  Senior Project Manager

  Managed a Teradata platform migration and upgrade at Axians redtoo's biopharma customer MSD (Merck Sharp & Dohme)The project scope included:- Installation and setup of the new infrastructure in the company data center in the US- Qualification of the infrastructure in accordance to the company policies and external regulations- Regression testing and migration of over 100 downstream applications - Decommissioning of the previous platform- Management of vendors involved in the project- Responsibility for a budget exceeding 5M USD Exibir menos

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  Europeansummerschool.com

  Jul 2018 - Jul 2018

  Lecturer

  Lectured a Project Management course for international students at the European Summer School

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  Atlas

  Jan 2019 - Jan 2023

  Senior Project Manager

  Managed multiple projects at Atlas's biopharma customers MSD (Merck Sharp & Dohme) and Organon in the areas of Business Intelligence, Data Analytics and VisualizationProjects included:- Replacement and/or remediation of all data and analytics applications covered by TSA agreements - Remediation of data and analytics applications and platforms following Organon's migration to a new SAP system- Roll out of and/or development of new Data and Analytics platforms- Onboarding and management of suppliers involved Exibir menos