Experience

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  Jet store clothing

  Oct 2011 - Dec 2011

  Customer service assistant

  • Providing service to customers• Providing service at the point of sale terminals.• Merchandising of products.

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  National railways of zimbabwe

  Jan 2012 - Nov 2012

  Trainee technician telecommunication

   Repair and maintenance of Radio and Telecommunication equipment. Programming of half duplex Radio transceivers and repeaters using software  Servicing photocopiers and facsimile Testing,directing,installation of telephone lines cables on the main distributor. Maintenance of Telecommunication equipment which include configuration of the PABX via the COMTES software for new users and allocating classes such as zero facility.

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  Beacon research

  Nov 2014 - Nov 2014

  Research assistant

  Interacting and administering a questioner to the customers and capturing data according to the survey guidelines and customer feedback.

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  Powellmate

  Jun 2015 - Dec 2015

  Mbts and microwave team leader

   Interpreting site survey for installation guidance to the installation team. Reporting to Site Supervisor and ensuring quality in the installation according to vendor specifications. Ensuring all safety regulation adhered to on site.Multi-mode Base Transceiver Station (MBTS) Connecting feeder jumpers from Antenna to Remote Radio Units (RRU). Installation and termination of Optical fibre transmission and RRU power cables on the RRU from the AMP30 cabinet. Installation of cables on the cable clamps running on the tower and cable tray. Grounding of all equipment and RRU power cables on ground bar. Mounting and installation of AMP30 cabinet. Installation and trunking of AC power cable from AMP30 to AC mains. Installation of BBU in the AMP30 cabinet and slotting WBBP,UBRI and LBBP cards in the BBU. Installation of batteries in the AMP30 battery cabinet. Labelling of cables and equipment for easy identification and troubleshooting.Microwave Assembling parabolic dishes and erecting of TMC cabinet that houses RTN radio. Connecting feeder jumpers from parabolic dish to ODU. Installation and termination of IF cable from ODU to IDU. Grounding of IF cable and all equipment. Installation of IF cable on the cable clamps running on the tower and cable tray. Connecting RTN radios to the DCDU for power. Configuration of RTN radios using WEB LCT according to link budget. Labelling of cables and equipment for easy identification and troubleshooting. Show less

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  Telco broadband and beyond

  Apr 2016 - Jan 2018

  Technical sales representative

  • Achievements of agreed sales targets/quotas for a defined territory/accounts/product/services through market penetration and development• Serving existing accounts, obtained orders and establishing new accounts by planning and organising daily work schedule• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.• Contributing to team effort by accomplishing related results as needed• Manage the expectation of clients and the goal is to win their repeat business and avoid terminations.• Resolving customer complaints, by investigating problems, developing solutions, preparing reports and making recommendations to management• Monitor competition by gathering current marketplace information on pricing, products, new products, promotions etc.• Provide information on potential new customers in under-serviced areas where we have no footprint• Update customer information and add leads from various sources in the Enterprise Resource Planning (ERP)• Keeping management informed by submitting various reports surrounding the metrics of sales department such as daily call reports, weekly work plans, quarterly sales results, annual forecasts and account status report and monthly and annual territory analysis etc. Show less

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  Africom holdings

  Feb 2018 - Aug 2020

  Account manager

  Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients. Responsible for the development and achievement of sales through the direct sales channel. Ensure excellent customer satisfaction working with customers.Overseeing customer account management, including negotiating contracts and agreements to maximize profitMaintain and update customer contact records.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders Show less

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  Nemala, lda

  Aug 2020 - Feb 2021

  Account manager

  • Present new products and services and enhance existing relationships• Work with technical staff and other internal colleagues to meet customer needs• Arrange and participate in internal and external client debriefs, training, meetings, etc.Business Development Planning• Build long-term relationships with customers• Help customers using all communication platforms• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors• Ensure the timely and successful delivery of our solutions according to customer needs and objectives• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders• Forecast and track key account metrics• Enhance organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis• Monitor and analyze customer's usage of our product• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships• Liaise between the customer and internal teams• Prospect for potential new clients and turn this into increased business Show less

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  Secure you technologies

  Mar 2021 - now

  Technical sales consultant

  Engage with clients to understand their business challenges, goals, and technical requirements.Conduct thorough assessments to identify pain points and opportunities to add value.Identify and target potential clients through market research, networking, and lead generation.Present and demonstrate the company’s products and solutions to clients, highlighting their benefits and ROI.Negotiate terms, pricing, and contracts to close deals while ensuring profitability for the company.Build and maintain strong relationships with clients, ensuring high levels of satisfaction and fostering long-term partnerships.Manage existing accounts, identifying opportunities for upselling and cross-selling additional products and services.Stay updated on industry trends, emerging technologies, and competitor offerings to position the company’s solutions effectively.Address and resolve any issues or objections raised by clients during the sales process.Handle any post-sale issues that may arise, ensuring client satisfaction and retention.Adhere to ethical standards and company policies, ensuring transparency and honesty in all dealings.Ensure that all sales activities comply with legal and regulatory requirements. Show less