Experience

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  Verizon wireless

  Dec 2003 - Aug 2007

  Store manager

  Develop, train, motivate, and coach sales team to produce desired high performance results. Assess individuals and team performance and initiate development plans to narrow competency gaps. Analyze staffing needs of the store and provide hiring and promotion decisions. Maintain and grow existing customer base and manage churn. Ensure that customers and prospective customers are treated with the highest levels of courtesy and professionalism. Resolve escalated customer complaints in a timely and empathetic manner. Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with the team. • Consistently ranked as one of the top 3 Kiosk locations in gross adds in the entire Northeast Area • In only 6 months developed 4 employees that have been promoted to higher positions within the company• Ranked #1 in the zone in 2 of the last 3 quarters for operational auditing Show less

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  Elsevier

  Jan 2007 - Feb 2015

  Execute an account strategy; Monitor the stability of key accounts, i.e. market share, market image, financial liability, IT infrastructure; Execute consistent sales standards and tools; Create and analyze monthly reports, document sales results and forecasts; prepare and conduct effective sales presentations, trainings; Coordinate events and participation - tradeshows, conferences, Elsevier events, etc.• Manage portfolio of academic institutions totaling $20+ Million in sales annually.• Establish and uncover key user needs of research intense universities.• Implement premium products that grow business exposure, grow end consumer loyalty, and grow end consumer sales.• Utilize in depth understanding of customer’s functions, structures, and business models to create supply chain solutions Show less

  • Account Manager

    Jan 2012 - Feb 2015

  • Associate Account Manager

    Jan 2007 - Dec 2011
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  All season contractors, inc

  Mar 2015 - Nov 2016

  Lead consultant

  Attend regular construction site visits and produce ongoing construction monitoring reports; pre-construction engineering assessments and document reviews; perform property condition assessments (physical needs assessments); and will build relationships with existing and potential Clients. • Review and assess construction and architectural agreements, plans and specifications, hard cost budgets and construction schedules, etc. • Conduct walkthrough surveys of existing buildings to assess condition of major systems and prepare estimated costs to remedy building conditions Show less

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  Springer nature group

  Aug 2016 - now

  • Senior Licensing Manager

    Jan 2024 - now

  • Licensing Manager

    Aug 2016 - Dec 2023