Experience

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  Bank alfalah limited

  Aug 2006 - Oct 2006

  Internee

  Worked in BANK ALFALAH as Trainee, in various departments like, Customer Services, Operations, Remittance, Cash, Car Finance, Agri Finance, Credit marketing and Account Opening.

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  Argos {home retail group}

  Nov 2008 - Jan 2010

  Senior sales executive – (band 5 retail store)

  Started Working in Argos Purley way, the band 5 store in South West London as a Sales assistant and finished the tenure as a Senior Sales Executive, Co- leading a team of Customer advisors and Stock Assistants with the Team lead. My job description included dealing with customer queries, getting training on how to provide customers: product awareness, promoting any new products/offerings by the company, tips of welcoming and greeting the customers, engaging them in a conversation, understanding customer needs, coming up with right solution & closing notes. Furthermore, I also used to instruct stock assistants, to make sure our stock room remains hassle free neat and accessible so that everything should be found at its right place which includes stock keeping, stock counting, checking out the discrepancies and merchandising. Show less

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  Pcworld

  Jan 2011 - Jun 2012

  Specialist

  Worked in PC World Central London branch, the most revenue-generating store for DIXON retail Group in whole Europe. I have worked there as a Specialist in computing department ran whole computing section and make sure we achieve companies’ sales target. For that I had to supervise sales assistants plus continuous interaction with other departments like MDA, Vision, Consumer Electronics and Customer Services. Also, I had to make Human Deployment Strategies and make sure right number of employees should be present at right time and at the right place. For that I also had to make staff Rota’s and made sure it’s updated on time. Moreover, I had to train both existing and newly hired staff with technological advancement, so that they can tackle demanding questions confidently. I also used to organize various events such as launches of Samsung Galaxy tab, Google Chrome Book, iPad’s launch etc & make sure our customers leave happy and satisfied with our products & aftersales services. Show less

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  Apple

  Feb 2012 - Apr 2012

  Professional level certification

  I have achieved Professional (highest) level of Apple online sales training program and have been honored with a certificate from Apple Inc.

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  Islamabad stock exchange

  Aug 2012 - May 2014

  Senior officer marketing & business development

  Offered my services at the exchange as Senior Officer Marketing as well as a Business Developer reporting directly to company’s CEO. In addition to usual responsibilities of BD & Marketing Officer, I had also been asked to present a new organogram (with a complete set of new Job Descriptions) of the organization as ISE was changing its status from a guarantee ltd company to a public limited company. Besides that, I had to identify weak or loss crafting areas in ISE Towers and creating substitute plans for optimum utilization of spaces like ISE auditorium, ISE Mega LED Screen and the vacant spaces in twin towers. I was also responsible of launching campaigns to promote investment culture in capital by arranging seminars of different socio economic and age groups like businessman, bureaucrats, students, professionals, women, retired personals etc. Moreover I had to sell and rent out vacant office spaces at ISE Towers and generate perpetual sources of income for the Exchange. Show less

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  Aafiya llc

  Aug 2014 - Jul 2021

  Senior business development manager

  • Heading Business Development Department leading all Relationship Managers• Key responsibility is to Generate revenue while working closely with our stakeholders• Regular Meet up with all the leading Insurance companies & brokers for new businesses and ensuring Aafiya Services• Handling all major brokers for Network Trainings, updating on Aafiya New initiatives & products• Training & Leading RMs so that they can counter this ever-changing medical industry’s queries• Joint meeting (with RM’s – Payer RM) to the broker for new business by pitching Aafiya USP’s• Regularly reviewing competitor products and networks and enhancing and developing our strategies accordingly• Key player behind the launch of DAHAB services of Aafiya in 2018 – Redesigned products, initiated the concept of DAHAB CARD with many additional Medical & Non - Medical benefits• Key member of digital initiatives to connect with the stakeholders of Aafiya through digital platforms – such as the launch of Aafiya Kiosk & Aafiya Mobile App• Initiated various operation support processes like customer engagement through Live web chat & immediate response system via Watsapp• Also Headed CS department at my tenure at Aafiya as I was the SPOC to all major PI’s Non PI’s, insurance brokers & clients > Trained call center Team on Call Centre Etiquettes. Analyzing & managing call center roaster reviewing call center agent reports & SLAs• Designed, Scripted & Visualized – Aafiya’s Members approval process journey video; https://www.youtube.com/watch?v=wAQFq7ZITho• Working closely with BI team for designing new healthcare products, which provides Aafiya client multiple options to choose from• SPOC for all Insurance partners including 3 major PI’s in terms of Business Development, Network Enhancement, Grievances, Product Designing Show less

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  National general insurance co. pjsc

  Sept 2021 - now

  • Deputy Branch Manager

    Feb 2024 - now

  • Assistant Branch Manager

    Sept 2021 - Mar 2024