Experience

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  Rsa

  Apr 1997 - Mar 1999

  Accounts administrator

  To prepare all accounts for my set group of clients, invoice chasing and authorizing, report preparation, communication and time management skills were essential. My clients were Bank and Building Societies and the work we did was around the repossession of properties from instructing bailiffs to arranging chattel clearance. And once in a suitable condition arrange a local estate agent to market and re sell. I was responsible for everything for those clients from invoice chasing and authorising through to writing and preparing reports. Customer skills, and organisation was essential, working to tight deadlines was Show less

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  Aegon

  Mar 1999 - May 2003

  Life & pensions administrator

  I was part of a small team within a call centre and had to handle all incoming enquiries from policy holders and financial advisors, relating to Life and pensions policies, complaint handling, computer knowledge and organisational skills were essential ability to adapt to all circumstances was essential also. I had to be aware of the rules within different scheme types so that I was not giving incorrect information. I also had to ensure that all data security checks were satisfied before any information was digressed. It was during this role I achieved my FPC 1 Certificate and an ICS Award in Customer Service Show less

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  Inenco

  May 2003 - Jan 2005

  Telephone account manager

  I worked solely for one Field Sales Representative; this enabled us to develop a close working relationship with each other and made it a better experience for the client. Customer service skills were essential as was the ability to liaise at director level and good listening skills , other areas included typing reports, diary management, travel arrangements, handle queries from clients, schedule calls into the diary. I had to complete all client correspondence received on a weekly basis, all tasks in diaries and workflows due on a daily basis. A major part of this role was to build and maintain client relationships Show less

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  Pcmg

  Jan 2005 - Jan 2008

  Telephone account manager

  I worked solely for one Field Sales Representative; this enabled us to develop a close working relationship with each other and made it a better experience for the client, this included typing reports, diary management, travel arrangements, handle queries from clients, schedule calls into the diary. I had to complete all client correspondence received on a weekly basis, all tasks in diaries and workflows due on a daily basis. A major part of this role was to build and maintain client relationshipsI also got involved with training of new members of staff Customer service skills were essential as was the ability to liaise at director level and good listening skills were essential, Show less

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  Public service.co.uk

  Mar 2008 - Mar 2013

  Sales executive

  The role is sourcing appropriate and relevant delegates, inviting them to attend key public sector conferences, dealing with all incoming enquiries, this was completed by researching the relevant people from internet and appropriate publicationsDesigning mail shots for each event worked and follow up any feedback, Completing workflow queries as they arise and working to daily and weekly kpi’sArranging delegate packs and answering queries as they arise within the appropriate time scales allocated.Keeping log of delegate numbers to ensure not over subscribed or under booked.Daily and weekly reporting to event manager Show less

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  Office depot uk

  Mar 2013 - Jul 2014

  Telephone account manager

  Handling my own caseload of customers (approx 500) I was responsible for servicing their needs from; issuing quotations, taking orders, answering queries, resolving issues. I also arranged promotions to increase revenue and profitability, negotiation is a key part of the role, calculating acceptable profit margins.I had to meet daily KPI’s for call time and dials As well as administrative duties, I have a good record of achievement, Time management and professionalism

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  Whistl

  Feb 2015 - Nov 2015

  Internal account manager

  Handling my own caseload of customers (approx. 200) I had to build and maintain an understanding of the postal industry in order to build and maintain a good relationship with my customer base. The role was retention and growth.I was responsible for servicing their needs from; issuing quotations, dealing with queries, solving problems. Producing reports on usage and cost increase the revenue and profitability, negotiation is a key part of the role, calculating acceptable profit margins.I had to meet daily KPI’s for call time and dials As well as administrative duties, I have a good record of achievement, Time management and professionalism I also attended the occasional customer visit face to face to discuss the above and any other issues they may have. Show less

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  The morris leslie group

  Dec 2015 - Jul 2020

  Internal account manager

  I have the responsibility for my own portfolio of customers with an annual spend of £900k +I build and maintain relationships with current and prospective customers ,highlighting new potential whilst remaining profitable. resolving issues, arranging quotations and hires Using a CRM system to keep all records up to date and for reporting purposes.

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  Redundant

  Jul 2020 - Jul 2020

  Looking for opportunity
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  Sunbelt rentals uk

  Jul 2020 - now

  Internal account manager