Sofia São Martinho

Experience

• 

  ISCTE-IUL

  Jan 2010 - Jan 2010

  Research Interviewer at PIAAC (The Programme for the International Assessment of Adult Competencies)
• 

  Freelance

  Feb 2010 - Mar 2022

  Clinical Psychologist | Life Coach
• 

  ADILO - Agência da Desenvolvimento Integrado de Lordelo do Ouro

  Oct 2010 - Oct 2016

  Project Manager - Social Work

  - Group and community empowerment;- Project management;- Assessment and intervention with families at risk;- Psychological assessment and follow up;- School and family mediation;- Youth work.

• 

  Universidade Católica Portuguesa - Centro Regional do Porto

  Jan 2013 - Jan 2013

  Research Interviewer
• 

  Fios e Desafios - Associação de Apoio Integrado à Família

  Nov 2016 - Mar 2020

  Social Worker / Project Manager - Social and Community Empowerment

  - Social emergency intervention;- Group and community empowerment;- Counseling and skills development with at risk families;- Project management.

• 

  Capgemini Engineering

  Mar 2020 - Mar 2022

  HR Business Partner

  - Support new employees throughout onboarding experience and follow up;- Support off-boarding, providing data-driven insight into leaving trends and suggesting recommendations to retain and engage employees;- Training programs in soft skills and well-being, mental health initiatives (talks, workshops);- Support HR department goals (launch of new programs, processes optimization);- Altran Champion (company representative at external events, job fairs, etc.)

• 

  Devoteam

  Mar 2022 - now

  As part of the specialized Business Consulting unit, acts as a talent development champion and a bridge between consultant aspirations and project staffing needs. They cultivate a thriving community of consultants, fostering their growth while strategically aligning their skills and expertise with opportunities to achieve optimal client satisfaction and business success.Key Responsibilities: People & Business Operations Management; Team Development; Learning & Development; Support Business Consulting Offer and Service Strategy Show less - Team Leadership: Guide and direct a team of 30-35 IT consultants, ensuring they understand their roles and perform well.- Team Development: Promote team members' growth through training, coaching, and career development opportunities.- Performance Management: Track performance, give regular feedback, and address issues to maintain productivity and quality.- Process Improvement: Identify ways to optimize processes, enhance efficiency, and boost team productivity.- Recruitment: Source, screen, and prepare candidates for interviews, matching them with client needs.- Client & Customer Management: Build and manage relationships with clients and internal customers, using appropriate systems to interpret data and provide solutions.- Client Communication: Serve as the main contact for clients, addressing inquiries, providing updates, and managing expectations.- Risk Management: Identify and address risks to project delivery and client satisfaction, minimizing potential impacts.- Compliance: Ensure compliance with company policies, procedures, and regulatory standards to maintain integrity in operations. Show less

  • Engagement Manager | Digital Impulse (Business Consulting Unit)

    Jan 2025 - now

  • Senior Team Manager

    Feb 2023 - Jan 2025

  • Team Manager - People Operations

    Mar 2022 - Feb 2023