Talal Fayad

Experience

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  Saudi Aramco

  Jan 1992 - Oct 2011

  Event Coordinator

  Reported to the Department ManagerOrganize and execute events hosted annually with internal departments to include: Broncos Marketing hosted events and other internal events.• Organize and execute external client bookings once booked and assigned by Special Events Assistant Manager.• Continue booking future business in prom/homecoming market up to 3-years out. Create booking contracts for these markets.• Communicate with all internal departments associated with event responsibilities and assist in preparing the building for events including: checking setups, briefing Guest Relations staff, and communicate updated needs/changes for events.• Maximize revenues by upselling additional ancillary services to include, Guest Relations (tours, coat check, teambuilding), Audio Visual/IPTV, Creative Services and additional event spaces for enhanced events.• Maintain relationships with external clients to continue repeat business for future bookings. Interacts effectively with guests and clients, food and beverage providers, vendors, competitors, local community, catering associations in order to monitor guest satisfaction.• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction through all phases of their event.• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and increasing client loyalty• Gains understanding of service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Show less

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  Hemaia Group, Banking and Retail Technologies

  Feb 2012 - Jan 2014

  General Manager

  Reported to the CEO• Driving and delivering the commercial performance of the business.• Scheduling workloads to meet priorities and targets.• Setting recruitment, appraisal and line management processes.• Implementing business procedures.• Organising staff schedules.• Organising the maintenance of equipment.• Developing and implementing creative selling techniques.• Ensuring that company goals are met in a timely fashion by the efficient and effective management of personnel and resources.• Working with other department heads.• Involved in the recruitment and mentoring of new staff.• In charge of all departmental procurements.• Delegating responsibilities.• Undertaking staff performance reviews.• Establishing the businesses objectives.• Driving the sales and marketing strategies Show less

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  The Falcons Eye Co. Ltd.

  Feb 2014 - Oct 2016

  General Manager

  Reported to the Board of Directors• Obtains profit contribution by managing staff and establishing and accomplishing business objectives.• Builds company image by collaborating with customers, government, community organizations, and employees; and enforcing ethical business practices.• Increases management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining managers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; cultivating a climate for offering information and opinions and providing educational opportunities.• Develops strategic plan by studying technological and financial opportunities, presenting analysis, and recommending objectives.• Accomplishes subsidiary objectives by establishing plans, budgets, and results measurements; allocating resources; reviewing progress; and making mid-course corrections.• Coordinates efforts by establishing procurement, production, marketing, field, and technical services policies and practices; and coordinating actions with corporate staff.• Maintains quality service by establishing and enforcing organization standards.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.• Contributes to team effort by accomplishing related results as needed. Show less

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  MCRA

  Nov 2016 - Jan 2020

  Human Resources Manager

  Reported to the General Manager• Identify and clearly articulate connections between different work groups across functional areas• Manage and develop a team of HR professionals• Develop workforce planning and recruitment strategies and oversee their execution. • Ensure the design, implement and delivery of talent management strategies and employee programs that positively impact the work environment and create engagement. • Partner with peers to engage the correct internal HR resource for the business requirement to ensure seamless HR support; for example, compensation, organizational effectiveness, or learning. • Proactively identify and support the elements of change management with business leaders. • Provide expertise and guidance in several aspects of the employment cycle by coaching the HR team and business leadership on: • Organizational Design and Talent Needs • Interviewing and Selection• Onboarding and Training Plans • Employee Relations • Performance Management and Career Development • Manage the resolution of complex employee relations issues and develop go forward changes to improve the overall work environment. • Manage associate retention, motivation and engagement programs/projects. • Review and provide recommendations on key performance indicators and trends related to human capital to develop solutions to issues affecting the business. • Facilitate and/or partner with cross functional HR Team on special projects as assigned. • Provide Security Consultations and managed Security Staff Show less