Casandra Hadley, PMP

Experience

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  Angleton Danbury General Hospital

  Jan 1990 - Jan 1995

  Assistant Director/UNIX Admin
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  Continental Healthcare Systems, Inc.

  Jan 1995 - Jan 1996

  Support Analyst
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  McKesson

  Jan 1996 - Jan 2014

  Lead Horizon application upgrades, hardware migrations and imaging installations for Med Manager (HMM) and unified projects with Clinical (HC) and Physician Portal (HPP). Educated peers on forecasting and actively participated in process improvement initiatives for our projects as well as other product groups processes. Provided sales prerequisites, project statements of work and contractual requirements for complex projects.• Developed complex template project plans and launch presentations for project management team that are easily tailored to specific contracted components improving consistency and reducing creation time.• Established a consolidated project tracking process to improve access and communication of project scope, financial information and communicating completion of milestones to team members and leadership.• Accelerated on-boarding of new project managers utilizing One Page Project Manager concepts for a front page project summary for project tracking as well as creation of a reference guide to internal information and application instruction.• Led cross-functional groups to redefine standard processes reducing overall project timeline and improved delivery of information to customers as information is needed to improve customer successful task completion. Both of these improvements increased revenue by reducing man-hours and overall timelines. Mostrar menos Started with application analyst team for Horizon Meds Manager, Clinical, and built a Physician Portal analyst team. Successfully attained cross-product certifications and cross trained analysts. Led the application team which was the first to secure 100% completion of HC 10.1 certification training modules. Assessed and drove the growth of the team. Served as a member of the application team which actively participate on change control boards (CCBs) to track, address and share knowledge across the upgrade team on customer issues as well as gain knowledge to aid in guiding customers successfully through the upgrade process. Enhanced the skills of the team which became proficient in handling day-to-day activities. Maintained a highly effective balance between strategic and operational goals. Led the project managers in assuming more accountability over the forecasting process and increasing their understanding of SAP and FOCUS. • Spearheaded initiatives including the definition of the escalation paths for the upgrades team.• Prepared the upgrades department for the HMM 8.5 release including the new fax imaging product. • Supported the needs of the team and department initiatives.• Successfully cross trained the application team within and between products and on-boarded six new resources. • Assumed partial leadership of the Project Management team in addition to the Application team, 16 direct reports and 16 project managers for an extended period of time.• Led the team during challenging periods, delivered weekly project status reports and regularly updated product group and implementation team leaders. Mostrar menos Directed multiple concurrent software upgrades for Horizon Meds Manager and partnered with the upgrade team. Served as a technical, interface and application resource to deliver new software releases. Guided customers through the implementation validation process. Actively participated in collaborative efforts to ensure the needs of the customers were met. Worked closely with upgrade team technical, interface and application resources to deliver new software releases of HMM. Liaised with internal teams including Customer Care, HMM Support, HMM Development and HMM Release Management. Key member during the expansion of the STAR Services Upgrade Database including HMM Services, which is utilized to share information and to position multiple products to meet the customer’s need for sequenced or unified upgrades. Promoted to Team Lead for the HMM upgrade team and then the Horizon Clinical and Horizon Meds Manager Application Analysts.• Received Certified Project Management Professional (PMP) certification.• Trained as a CMMI reviewer and participated in HMM CMMI level 2 reviews and certification.• Evaluated and modified user documentation specifically for the software upgrade process.• Served as a primary resource for prerequisites and slotting for Meds Manager Upgrades. • Worked closely with the sales team on contracting initiatives.• Established and maintained SharePoint as the Administrator for the upgrade teams improving efficiencies. Mostrar menos Coordinate software applications as the Application Specialist for STAR General Accounting modules including General Ledger, Fixed Assets, Accounts Payable, Materials Management and Payroll. Implement new software, educate clients, customize forms and menus and provide support during the entire project lifecycle. Liaise with the upgrade team Project Manager to ensure client satisfaction. Served as the Project Manager and implementation resource for BSI TaxFactory server, STAR Audit Service server and MedAssets BPI.Net CDM Interface. Devised the implementation process and provided clients with project management, technical implementation, education and support.• Validated new releases and led new release implementations.• Maintained and enhanced the Upgrade Database and developed a feature questionnaire to communicate STAR functionalities.• Served as a Process Improvement Team Leader for the STAR Upgrades process improvement team earning four McKesson Keystone Awards for process improvements for quality, productivity, revenue and customer success. Lead my team to win the McKesson Pinnacle award for 2002. Mostrar menos

  • Project Manager

    Jan 2009 - Jan 2014

  • Manager

    Jan 2006 - Jan 2009

  • Project Manager/Team Leader

    Jan 2005 - Jan 2006

  • Senior Applications Analyst

    Jan 1998 - Jan 2005

  • Support Analyst/Software Delivery Analyst

    Jan 1996 - Jan 1998
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  Northside Hospital

  Oct 2014 - now

  Sr Applications Analyst