Aaron Schroeder

Aaron Schroeder

Support and Deployment Services Intern - Customer Insights

Followers of Aaron Schroeder205 followers
location of Aaron SchroederRound Rock, Texas, United States

Connect with Aaron Schroeder to Send Message

Connect

Connect with Aaron Schroeder to Send Message

Connect
  • Timeline

  • About me

    Senior Analyst, Project/Program Manager at Dell Technologies

  • Education

    • Brandeis University

      2022 - 2023
      Master of Science - MS User-Centered Design
    • Texas A&M University

      2017 - 2019
      Bachelor's degree Construction Science Senior

      Activities and Societies: Minor in Business Administration

    • Austin Community College

      2014 - 2016
    • Blinn College

      2016 - 2016
  • Experience

    • Dell Technologies

      May 2018 - Aug 2018
      Support and Deployment Services Intern - Customer Insights

      - Find and resolve issues with the basic technical support services provided to Dell customers.- Develop recommendations around call flow improvements or adherence and demonstrate potential customer experience or productivity gains.- Follow up internship summer of 2019

    • Cash Construction Inc. A MasTec Company

      Aug 2018 - Dec 2018
      Construction Science Intern

      - Learning civil construction processes including laying pipe and building roads.- Surveying for roads, lots, and pipes.- Using the estimating software AgTek to complete construction takeoffs and estimates

    • Dell Technologies

      May 2019 - Aug 2019
      Dell Technologies Services Undergraduate Intern - Focus on Processes and Automation

      - Tasked with the project of process mapping current processes completed by the partner enablement team - Mapped processes including onboarding, offboarding, and invoices- With the processes mapped I was able to work with a team to automate these processes

    • Dell Technologies

      Feb 2020 - now

      • Responsible for Closed Loop Corrective Action tasks inside Dell’s support group• Implementing, testing, and analyzing support programs to ensure effectiveness• Created a program tracker on Microsoft teams to project manage updates on programs across cross-functional support groups• Write and distribute communications, including newsletters and procedures across global service groups

      • Senior Analyst, Project/Program Manager

        Feb 2022 - now
      • Analyst, Project/Program Manager

        Feb 2020 - Feb 2022
  • Licenses & Certifications

    • OSHA - 10

      OSHA 10 Hour Training
  • Volunteer Experience

    • Coach

      Issued by ROUND ROCK YOUTH LACROSSE on May 2018
      ROUND ROCK YOUTH LACROSSEAssociated with Aaron Schroeder
    • Assistant Lacrosse Coach

      Issued by ROUND ROCK YOUTH LACROSSE on Jan 2015
      ROUND ROCK YOUTH LACROSSEAssociated with Aaron Schroeder
    • Head Lacrosse Coach

      Issued by ROUND ROCK YOUTH LACROSSE on Jan 2014
      ROUND ROCK YOUTH LACROSSEAssociated with Aaron Schroeder