Aaron Schroeder

Experience

• 

  Dell Technologies

  May 2018 - Aug 2018

  Support and Deployment Services Intern - Customer Insights

  - Find and resolve issues with the basic technical support services provided to Dell customers.- Develop recommendations around call flow improvements or adherence and demonstrate potential customer experience or productivity gains.- Follow up internship summer of 2019

• 

  Cash Construction Inc. A MasTec Company

  Aug 2018 - Dec 2018

  Construction Science Intern

  - Learning civil construction processes including laying pipe and building roads.- Surveying for roads, lots, and pipes.- Using the estimating software AgTek to complete construction takeoffs and estimates

• 

  Dell Technologies

  May 2019 - Aug 2019

  Dell Technologies Services Undergraduate Intern - Focus on Processes and Automation

  - Tasked with the project of process mapping current processes completed by the partner enablement team - Mapped processes including onboarding, offboarding, and invoices- With the processes mapped I was able to work with a team to automate these processes

• 

  Dell Technologies

  Feb 2020 - now

  • Responsible for Closed Loop Corrective Action tasks inside Dell’s support group• Implementing, testing, and analyzing support programs to ensure effectiveness• Created a program tracker on Microsoft teams to project manage updates on programs across cross-functional support groups• Write and distribute communications, including newsletters and procedures across global service groups

  • Senior Analyst, Project/Program Manager

    Feb 2022 - now

  • Analyst, Project/Program Manager

    Feb 2020 - Feb 2022