Sergio Jimenez

Experience

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  HeOn Health Online S.A.

  Jan 2013 - Oct 2013

  Process Analyst

  • Gathered functional requirements for the design and development of software applications in the health industry.• Documented processes and procedures for internal and external clients in the health industry.• Provided consulting service to integrate technological change into the organizational model, for greater efficiency within the core business processes.

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  Avianca

  Nov 2013 - Feb 2021

  Lean Partner Coordinator

  • Led process improvement projects to align them with organizational structures, which represented savings for more than $1M annually.• Executed process improvement projects and redesigned processes, achieving a 40% decrease in the rate of customer complaints about the refund process.• Gathered business requirements and created easy-to-understand business workflow mapping, as well as prepared advanced PowerPoint presentations for top management.• Collaborated with stakeholders to create the project roadmap to be implemented for process improvement.• Designed and developed support material such as policies, manuals, procedures, and tools that add value to the effectiveness, productivity, and profitability of the business.• Supervised the design, implementation, improvement, and digitization of the CCO (Chief Commercial Officer) processes, to achieve savings for more than $8M annually.• Improved and established the company's new value chain, by optimizing 48% of the old processes and aligning them with the business goals and strategy.• Directed in depth-analysis for business optimization and process digitalization, ensuring business and technology match.• Identified the effective implementation of initiatives aimed at process optimization through the design, gap analysis, and support in the execution of improvements in standards, methods, and procedures. Show less

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  LTI - Larsen & Toubro Infotech

  Jun 2021 - Aug 2021

  Project Intern

  • Assisted the Director with resource allocation, based on the ongoing projects and ensuring an adequate estimation.• Analyzed team’s capacity and identify over-allocation leading to deficient resource planning.• Collaborated with team leaders to determine the time allotted in projects, BAU, and time-off, in order to evaluate and track capacity on a weekly basis.

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  Federation of Canadian Municipalities

  Nov 2021 - now

  Officer, Continuous Improvement