Abdalaziz Aljohani

Experience

• 

  TAHAKOM

  Apr 2019 - now

  • Leading a remote monitoring team to make sure all members of the team are following the written procedures.• Organize workflow and ensure that employees understand their duties or delegated tasks.• Assign and delegate tasks to team members while keeping track of all assigned tasks.• Pass on information from upper management to employees and vice versa.• Ensuring all registered systems on the monitoring servers are online and functioning properly.• Identifying issues of sites.• Properly troubleshoot and fix technical failures that can be fixed remotely.• Sends daily report to remote monitoring supervisor and higher management upon instruction.• Obtain statistical and relevant data from all systems remotely.• Confirm the proper operational status of any system after completion of internal or external service.• Follow all relevant policies, processes, standard operating procedures and instructions and ensure work is carried out in a controlled and consistent.• Contribute to the identification of opportunities for continuous improvement of systems, processes and practices, taking into account leading practices, improvement of business processes, cost reduction and productivity improvement.• Promote the implementation and adherence to relevant policies, processes and operating procedures to others.• Adhere to risk management rules and regulations in delivery of own work to ensure compliance at all times.• Ensure workflow according to standardized procedures and policy. Show less • Monitor all system connectivity.• Ensure workflow according to standardized procedures and policy.• Inspect and ensure all registered systems on the monitoring servers are online and functioning properly.• Identifying issues of sites.• Properly troubleshoot and fix technical failures that can be fixed remotely.• Sends daily report to remote monitoring team leader and higher management upon instruction.• Obtain statistical and relevant data from all systems remotely.• Confirm the proper operational status of any system after completion of internal or external service. Show less • Supervise a team of field appliance maintenance technicians and provide guidance and direction.• Coordinate and schedule maintenance tasks for the team to ensure timely completion of work orders.• Train new technicians on proper maintenance procedures and safety protocols.• Conduct performance evaluations and provide feedback to team members to improve efficiency and quality of work.• Monitor inventory levels of parts and supplies needed for maintenance tasks and order as necessary.• Troubleshoot complex appliance issues and provide technical support to team members.• Ensure compliance with company policies, procedures, and safety regulations while performing maintenance work in the field.• Communicate with customers to address any concerns or questions regarding maintenance work performed by the team.• Keep accurate records of maintenance activities, including work orders, repairs, and equipment inspections.• Collaborate with other departments to coordinate maintenance efforts and ensure customer satisfaction.• configuration routers• Surveying sites with project management Show less • Install, maintain, and repair various types of appliances in the field.• Troubleshoot and diagnose issues with appliances to determine the root cause of the problem.• Perform regular maintenance checks on appliances to ensure optimal performance.• Replace faulty parts and components in appliances as needed.• Follow safety protocols and guidelines while working on appliances in the field.• Keep accurate records of maintenance and repair work performed on appliances.• Communicate effectively with customers to explain maintenance and repair work done on their appliances.• Stay up-to-date on new technologies and advancements in appliance maintenance techniques.• Collaborate with other technicians and team members to complete projects efficiently.• Adhere to company policies and procedures while performing maintenance tasks in the field. Show less

  • Operation Team Leader - Monitoring

    Jul 2022 - now

  • Operation inspector -Monitoring

    May 2021 - Jul 2022

  • Maintenance Team Leader

    May 2020 - May 2021

  • Maintenance Technician

    Apr 2019 - May 2020