Experience

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  Yardi

  Sept 2018 - Feb 2020

  Customer service representative

  • Assisted clients via phone and email, resolving inquiries and updating account details.• Managed customer interactions using Zendesk and tracked technical issues with JIRA.• Ranked as a top performer, handling high ticket volume daily, with some phone calls used as best-practice examples.• Contributed to a new online help center, writing and proofreading 64 knowledge base articles.• Represented the customer service team in a collaborative project with marketing, improving self-service support.• Assisted in interviews, evaluating Spanish-speaking applicants on communication skills and performance. Show less

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  Emerson automation solutions

  Mar 2020 - Sept 2022

  Product documentation analyst

  • Ensured data accuracy across SAP, Oracle, and Teamcenter by harmonizing product information. • Verified technical drawings and documentation to meet company standards.• Used Excel to analyze data, generate reports, and track updates, ensuring reliable product data across multiple systems.

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  Eco tiny house

  Oct 2022 - Feb 2023

  Project manager

  • Managed projects from start to finish using Trello, ensuring timely delivery and customer satisfaction. • Built strong relationships with clients by listening actively and communicating clearly, while addressing complaints and issues professionally. • Resolved issues quickly, making confident decisions even when under pressure.• Managed online payment software, processing transactions and resolving related problems.

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  Topo service

  May 2023 - Jan 2025

  Data management specialist

  • Kept data organized, accurate, and up to date to ensure reliability.• Used Microsoft Access and SQL to clean, verify, and extract data.• Digitized architectural drawings using GIS software (MapSys).