Experience

• 

  San diego padres

  Jan 1998 - Jan 2000

  Compadres crew

  www.mlb.com/Padres

• 

  San diego chargers

  Oct 1999 - Dec 2016

  www.Chargers.com- Administered box office ticket sales, will call pick-up and other game-day ticket related issues- Assisted season ticket holders with all account related requests and season ticket delivery - Supervised and scheduled all box office staff throughout seasons- Prepared daily ticket sales, net ticket receipts reports and cash deposits- Balanced daily, monthly and annual income and sales reports- Administered use of software and hardware for event building, ticket sales and scanned entry monitoring - Assisted season ticket holders with all account related requests and season ticket delivery

  • Box Office Assistant - Game Day

    Jan 2006 - Dec 2016

  • Ticket Operations Assistant

    Aug 2004 - Dec 2005

  • Season Ticket Services

    Oct 1999 - Aug 2004
• 

  San diego international sports council

  Sept 2003 - Aug 2004

  Intern

  www.sdisc.com / www.sdsportscommission.com / www.sportssandiego.org

• 

  Nederlander organization - west coast

  Jan 2005 - now

  www.Nederlander.comRegional Director of Season Ticket Services for Nederlander theatres in: Los Angeles, San Diego, San Jose, Tucson, Oklahoma City, Norfolk, and Washington D.C.- Responsible for the strategic execution of the regional season ticket office call center, servicing subscriber bases of over 85,000 for seven Nederlander Broadway Musical series, including Broadway in Hollywood, Broadway/San Diego, Broadway in Tucson, Broadway San Jose, OKC Broadway, Broadway At The National, and Broadway In Norfolk- Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum customer service- Develop and administer annual department budget to attain business goals with operational stability- Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development- Develop, implement, and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding customer expectations- Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels, and supervision- Develop, execute, and maintain department strategic plan with ability to monitor and deliver necessary changes as needed- Coordinate analytic, strategic, and technical resources to meet client expectations and ensure satisfaction- Coordinate and execute season launches and ticket production timelines with management and staff - Oversee customer service relations for and on-going communication with Season Ticket Holders- Manage and expand client, coworker, and vendor relationships- Ensure compliance with regulatory agency guidelines and standards. Show less www.BroadwayInHollywood.com / www.Nederlander.com- Oversee customer service relations for and on-going communication with Season Ticket Holders- Coordinate and execute season launches and ticket production timelines with management and staff - Assist in supervising and training season ticket customer service staff - Assist in building, proofing and testing event set up to prepare for online and phone sales - Prepare and distribute financial, sales tracking and projection reports - Assist Regional Season Ticket Director with monthly reconciliation for the department Show less

  • Director of Season Ticket Services

    Jan 2019 - now

  • Season Ticket Services Manager - Broadway In Hollywood

    Jan 2007 - Jan 2019

  • Season Ticket Services Manager - Broadway In Tucson

    Jan 2005 - Jan 2007
• 

  Pachenga arena

  Oct 2005 - Dec 2018

  Box office representative

  www.PachengaArenaSD.com- Administered box office ticket sales, will call pick-up and other ticket related issues