Experience

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  Cipollini

  Oct 2007 - Jun 2008

  Sales representative

  - Ordering, distributing and expediting of goods

• 

  Accenture services, s.r.o.

  Nov 2008 - Jan 2010

  - Organizing backups and managing people- Plus all responsibilities within financial specialist position described bellow - Internal and external billing- Weekly reporting of activities- Month end and year end account control closure

  • Coordinator for back office

    Dec 2009 - Jan 2010

  • Financial Specialist

    Nov 2008 - Nov 2009
• 

  Liberty cz group s.r.o.

  Mar 2010 - Oct 2010

  Project manager

  - Introduction of italian groceries to the Czech market- Supervision of the retail chain Grazie- Finding and leading shops with italian groceries- Catering for SBK

• 

  Johnson & johnson

  Jan 2011 - May 2013

  Customer service representative

  - In charge of VIP customers- Process and check of orders- Receipt, processing and executing of customers tasks, remarks and complaints - Monthly and annual closure

• 

  International sos

  Mar 2014 - Dec 2019

  - Responsible for all services delivered to our clients (Americas, German, Switzerland) and for Contractual Billing for NESR (UK, Nordics, Benelux)- Subject matter expert on Contractual Billing process, systems and related services- Close cooperation with local teams to enhance systems and processes- Oversee day-to-day operations for the team- Creation and maitenance of working instructions- Plus all resposibilities within Customer Service Executive and Sr. Customer Service Executive Show less - In charge of Contractual Billing team members (helping teamleader with all processes, updates and issues) - Responsible for finding solutions and addressing escalated issues- Process improvement, participation on projects related to introduction of new system enhancements and tools- Internal monthly reporting to direct manager and entity managers- Responsible for monthly closure- Ensure all invoices are processed as per given deadlines- Creation of reports in Salesforce.com- Plus all responsibilities within Customer service executive position described bellow Show less

  • Expert CSE Client Service ve společnosti International SOS

    Dec 2018 - Dec 2019

  • Senior CSE Client Service & Atlas Project

    Sept 2017 - Nov 2018

  • Customer Service Executive

    Mar 2014 - Sept 2017
• 

  Savencia services europe

  Jun 2020 - Sept 2022

  Primary escalation instance for Leaders within OTCReporting of OTC KPIs to Site LeadershipSME for team leaders within AR and Cash and Credit teamsContinuous execution of Invoicing TL responsibilities Accountable for team of 10 peoplePrimary escalation instance related Invoicing teamResponsible for implementation of new processesResponsible for scope migration and planning within OTCReporting of Invoicing KPIs and associated metrics developmentAnnual evaluation and assessment of direct reports

  • Deputy OTC manager, Invoicing Team Leader

    Jun 2021 - Sept 2022

  • Invoicing Team Leader

    Jun 2020 - May 2021
• 

  Cyient s.r.o - westinghouse project

  Mar 2023 - now

  Team leader - vendor registration specialist

  Accountable for team of 4 peoplePrimary escalation instance for Vendor Registration specialists teamResponsible for implementation of new processesReporting development and presentation to managementOrganization and leading bi-weekly calls with local clientsClose collaboration with Buyers as well as Category Managers etc.Coordination of daily work with accordance to volume and priorityKPIs settingsAnnual evaluation and assessment of direct reports