Experience

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  Self-employed

  Jul 1993 - Aug 1994

  Translator/efl teacher

  Translated documents from English into ItalianTaught English as a foreign language

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  Euroscan

  Sept 1994 - May 1995

  Translator

  Summarised Italian and French newspaper articles into English, ensuring the format was understandable. Assisted with invoicing and liaised with other departments to ensure deadlines were met.

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  Club med

  Jun 1995 - Aug 1997

  Tour leader

  Sold and led excursions outside the resortTook part in the day-to-day animation and evening shows

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  Centro edinburgo

  Sept 1997 - Aug 1998

  English second language instructor

  Planned and delivered classes to children, university students and company directors.Organised end of year activities for the children

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  British airways holidays

  Sept 1998 - Dec 2003

  Customer service representative

  Assisted customers with queries and sold excursions and car hireTrained new members of staff in systems and company procedures

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  Servisar

  Jan 2004 - Feb 2005

  Ticket agent

  Dealt with ticketing issues, flight cancellations, delays and over bookings.Trained new members of staff in various airline reservations systems

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  Bristol international airport

  Mar 2005 - Mar 2006

  Customer service advisor

  Answered queries and assisted customers at the airport information desk and switchboard, made public announcements in English, Italian, French and Spanish, interpreted for foreign nationals when requested by business partners and immigration officers

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  Virgin atlantic

  Apr 2006 - Oct 2020

  • Planned and implemented the best course of action following flight disruptions in the Operations Control Centre, using my specialist knowledge and experience • Gave recommendations to the leadership team at operational meetings based on the data I gathered, influencing decision-making and temporary policies. • Provided day-to-day fares and ticketing support to colleagues in the office and airports worldwide, liaised with internal departments, cabin crew and airports to ensure clear information was delivered to customers in the event of delays and cancellations• Administration duties included monitoring multiple inboxes, creating work logs, managing rosters, creating, updating and filing word and excel documents for team and management records, assisting with invoicing of escorts for immigration refusals. Show less • Minimised the effect of disruptions such as flight cancellations, flight delays, over bookings and misconnections at Heathrow ticket desk by dealing with passengers efficiently and professionally. • Promoted sales of ancillary services while dealing with ticket amendments on a daily basis. • I was also responsible for banking and accounting of stock, liaising and communicating with other airlines, immigration and suppliers. • Resolved ticketing issues, while delivering the highest standard of customer service at the Upper class desk Show less

  • Specialist – Ticketing & Flight Inventory OCC Customer Operations

    Sept 2013 - Oct 2020

  • Resource Planner

    Sept 2010 - Sept 2013

  • Ticket Agent

    Jun 2006 - Sept 2010

  • Customer Service Representative

    Apr 2006 - Oct 2006
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  Self employed

  Jun 2006 - now

  Court and legal interpreter

  Bilingual in English and Italian, I hold Home Office Counter Terrorism Security Check and enhanced DBS.Extensive experience:police stations: legal consultations, suspect interviews, witness statements; criminal, civil and family court hearings;Prisons: solicitor legal visits, probation reportsHome office: asylum seekers' interviewsChild protection conferencesMental Health tribunals and assessmentsConference interpreting

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  Maximus uk

  Nov 2020 - Oct 2022

  Employment advisor

  • Support universal credit claimants on their job searching journey, helping them get back into sustainable employment by coaching and motivating them, helping them to identify their transferrable skills and to achieve their goals• Positively challenge negative attitudes/behaviours, use my listening skills to understand barriers and find ways to overcome them• Ensure 100 % contract compliance by adhering to SOPs and CSSs and achieving my monthly targets, always maintaining high quality standards and identifying areas for improvement Show less

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  British airways

  Oct 2022 - now

  Hr operations executive