Russ Feldman

Experience

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  Lionsgate

  May 2004 - Oct 2004

  Desktop Support

  Helpdesk jockey and desktop problem-solver for LGF execs to PA's.

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  Carnegie Hall

  Dec 2004 - Jul 2008

  School Programs Associate

  I've had a wide range of responsibilities at Carnegie Hall in the Weill Music Institute. For Marketing, I've written biweekly features on our programs for the website and for Playbill. I've helped edit and write our curriculum, concert brochures, and web pages. And I played a key writing, editing, and research role in our award-winning online game, The Young Persons Guide to the Orchestra. But the area that most captured my skills and attention and sparked my career trajectory thereafter was my work learning how to best use WMI's data from Access databases for marketing needs, exploring Salesforce.com as a central CRM, and being a lead contact for the migration to Tessitura, the integrated arts enterprise database. These projects were fascinating, and my role in using them helped lead one of our programs to record-high attendance. Other duties I've had are elementary school program budgeting, payments, and contracting. I've also been the primary production contact for our concerts. And, being Carnegie Hall, we have a LOT of those. Show less

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  BBMG; Brash.com; Center for Children’s Initiatives (CCI); Mercantile Library

  Mar 2008 - Jul 2009

  Freelance Copywriter / Marketing

  Wrote ads, revised website content, established social media presence, revised database for the Mercantile Library. Wrote 12 pieces (signed and unsigned) for Brash.com, the internet's next great men's portal, on topics from music to video games to history's movers and doers. Copywriter for brand messaging, websites, and other communications for small to medium non-profits via Taproot Foundation. Latest project was Branding and Key Messages for Child Care, Inc. Wrote a key brochure for re-branding the Ocean Conservancy. Show less

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  Patron Technology

  Jul 2009 - Aug 2011

  Account Executive

  Part of new business team for PatronManager CRM databases for arts and non-profit organizations to manage all of their data and operations in one web-based tool. Also manage relationships with national VIP accounts. Acting Customer Service Rep specializing in data and PatronMail. Occasional contributions to client newsletter, best practices webinars, support at industry conferences. Responsible for majority of new business for PatronMail e-mail marketing solutions.

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  CRE - Community Resource Exchange

  Jul 2011 - Dec 2013

  Data Systems Manager

  Combining my love of tech with my passion for analytics, efficiency, and working smarter. All to help my management consulting firm better help nonprofits strengthen in tough times.Certified Salesforce.com Administrator, Advanced Administrator, Developer.Other hats include: -Director of Technology (Managed 7 outside consultants, mobile workforce implementation, recycling program removed over 150 items)-Project Manager (Performance Management System)-Database Administrator (Salesforce.com, SQL Server)-Systems Administrator (VMWare)-Desktop Support (26 users, 6 Conference Rooms) Show less

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  Russ Feldman Consulting

  Jan 2014 - Dec 2016

  Chief Executive Problem-Solver

  Nearly ten years of experience helping nonprofits and other businesses work smarter with their data to turn it into actionable knowledge. *Specializing in:•Salesforce.com improvement, troubleshooting, and solution implementation•Knowledge Management•Systems Integration•Software Selection

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  Mission Professionals LLC

  Jan 2017 - now

  CEO / Chief Executive Problem-Solver

  On a mission to decode mission-based org CRM challenges.-Connecting with stakeholders and subject-matter experts to surface the true needs to solution-Collaborating with international teams of developers, admins, analysts-Worked with organizations of all sizes, from local nonprofits to global corporations-Building a vision for achieving success in sales, service, operations, fundraising, development, marketing-User support and training to supercharge investments in automation and integrations Show less

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  10K

  Mar 2021 - May 2024

  Salesforce Expert
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  Agile Cloud Consulting

  May 2024 - now

  Senior Consultant

  • Foster client relationships, ensuring their needs are met with agility and innovation• Lead or contribute to projects, from gathering and documenting requirements to implementing Salesforce solutions• Manage project lifecycles, including timelines, budgets, and risk management• Train Salesforce admins and end-users, enhancing their skills and understanding of the platform• Conduct quality assurance and testing to ensure high standards for configurations, customizations, and integrations• Troubleshoot and refine solutions with stakeholders• Oversee deployment plans, coordinating smooth transitions to production with minimal disruption• Drive cross-functional collaboration to identify dependencies across workstreams, ensuring the seamless integration of Salesforce solutions with business objectives Show less