
Riia Järvinen
Waitress

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About me
Social and Visual Communicator 🦁
Education

Hyria
2010 - 2013Vocational Qualification in Business and Administration Sales, Marketing & Customer serviceActivities and Societies: Event projects, marketing - flyers, posters, "Setting up your own business" -project & event - Courses to qualify in business administration in vocational level;- Administration, accounting, customer service, sales and visual sales, marketing, communication;- Building displays and showcases;- Photography course;- Academic subjets such as business English, Swedish, Finnish, economy;- Planning school's events and providing brochures and flyers for them- Final thesis: A full business plan for a bar/restaurant 'Linkki'. Graded 3 in scale from 1 to 3.

Pohjoispuiston ylä-aste
2007 - 2010
De Haagse Hogeschool / The Hague University of Applied Sciences
2015 - 2016European studies and communication management Communication and Media StudiesMinor in Journalism & Media & Additional courses:- Consultancy skills- International marketing- Events organisation- Introduction to communication- Digital communication & Digital writing skills- Dutch language & culture

Xamk - South-Eastern Finland University of Applied Sciences
2014 - 2017Bachelor of Business Administration (BBA) Multilingual Management Assistant / Major on Communication & JournalismActivities and Societies: Tutoring International students & Planning and writing articles for Student's magazine Insider (https://insider.kyamk.fi/) - Major in Communication - Minors in Cultural & Linguistic studies and Journalism- Internships in Germany (Radius Tours and Bikes) & The Netherlands (Hotelschool The Hague)- Exchange study-year in The Netherlands (The Hague University of Applied Sciences)- Final thesis project for Hotelschool The Hague; creating a travel guide that follows the corporate style of Hotelschool The Hague and personalising it for cities The Hague and Amsterdam
Experience

Fazer
Jun 2012 - Jul 2012WaitressAt Fazer Amica I learned• follow the public kitchen standards and provide safe food to customers• about the catering food industry in Finland• report waste, and sales and make predictions of the future• customer service and cash management• take on new tasks on a short notice and assist the other personnel in their tasks

Stadium
May 2013 - Aug 2015SalespersonAt Stadium, I learned• Everything about shoes, running analyses and personalised customer service• Cash management, cashier service, digital payments and safety• Stock management and presentation of products• Visual marketing and product displays

Radius Tours & Bikes
Jun 2014 - Sept 2014Management InternAside from figuring out adulting and surviving culture shocks during my German adventure, I stumbled upon some quirky German traits about punctuality and organisation. At Radius Tours and Bikes, I...• Became a pro at 1:1 customer service with folks from all over the world• Handled reservations in multiple languages from countless providers • Played sidekick to travel guides and mastered various modes of transportation along the way• Cracked the everyday routines and tasks of a travel and tour agency• Memorized "How are you?" in over 10 languages, and got a lesson on how wild communication can get when crossing cultures! Show less

Lidl Suomi
May 2015 - Aug 2015SalespersonDuring my time at Lidl, I discovered some unique life lessons, such as:• Working for a multinational company• Mastering the very early - and very late shifts• Experiencing and causing a yoghurt avalanche just moments before opening (500 packs on the floor, smashed)• Handling cash €€ and cashier safety• Meeting every customer type known to humanity in a single day's work

Hotelschool The Hague
Aug 2016 - Jan 2017Strategic Marketing & Communication Intern- Managing and creating content on internal communication channels;- Photography of students, staff and events;- Production of brochures and flyers, creating them with Indesign- Newsletters; - Design of HTH Alumni Magazine- Blog posts, social media posts;- Creating presentations, creating material for recruitment team;- Mailing, dealing with requests for information and other daily tasks;- Helping on executing market research and data analysis;Programs such as InDesign, Narrowcast, Microsoft Office, Mailchimp Show less

Self-employed
Jan 2017 - now(Digital) Marketing & Communications ProfessionalFreelancer in Marketing & Communications🤝 Clients with diverse backgrounds and interests. Mainly working with content (blogs, articles, newsletters), social media, graphic design, advertising and WordPress.

Deloitte Finland
Aug 2017 - Aug 2018Management Assistant for Risk Advisory,Responsibilities:Staffing Coordinator; Maintaining workload view, reporting utilization forecast in weekly basisTraining Coordinator; Entering all trainings to training calendar, helping with general arrangements, collecting and reporting feedback afterwards Client & Engagement Acceptance; Background and conflict checks, owner structures and international conflict requestsTravel Arrangements; Travel planning, bookings and VISA requestsOther task include:- Weekly newsletters, necessary internal communications and update of info screen- Preparing materials, info packages, presentations etc. for events and meetings- Organising recreation events for the whole Risk Advisory, smaller events for the unit and its management- Client Satisfaction Surveys; Collecting and reporting feedback- SharePoint work spaces and online folders; Entering new clients into the CM system- Exits & Leaves coordination- Managing calendars, scheduling - Assisting the management team & Other daily tasks Show less A Trainee Assistant for Risk Advisory at Deloitte Finland. (First 1,5 month also the Executive Assistant of the business unit);- Organising events for Risk Advisory and its management- Newsletters and internal communication- Travel arrangements (& VISAs)- Client Acceptance process- Basware (expenses)- SharePoint workspaces and online folders- Weekly and monthly reports- Training coordinator tasks- Managing calendar, scheduling - Assisting the management team & Other daily tasksDaily using programs such as SharePoint, Time & staff management programme/other internal programs, MS Office Show less
Management Assistant, Analyst
Jan 2018 - Aug 2018Management Assistant, Trainee
Aug 2017 - Dec 2017

Oikotie Työpaikat, Schibsted Suomi Oy
Dec 2018 - Dec 2019Content ProducerThe Responsible Summer Job -campaign driven by Oikotie Työpaikat. The main function of the campaign is to challenge employers to offer more summer jobs of better quality to 14-29-year-old youth. All in all, the campaign is already engaging over 500 employers.The participating employers commit to the six principles of a good summer job, ensuring a positive experience for both the employee and their employer.Content Producer for "Vastuullinen kesäduuni" -campaign- Designing and creating visual materials; adds for print, brochures, web banners, social media posts- Planning, execution and management of all our social media channels: Facebook, Twitter, Linkedin, Instagram & Snapchat- Facebook and YouTube advertising campaigns for clients - Writing articles; Interviewing people, and creating other content- Assisting in administration work, video shoots and making scripts Show less

Suomen Jääkiekkoliitto - Finlands Ishockeyförbund - Finnish Ice Hockey Association
Oct 2023 - nowSocial Media Producer
Licenses & Certifications

The Food Hygiene Proficiency Certificate (Hygieniapassi)
Elintarviketurvallisuusvirasto Evira
Volunteer Experience
Media service
Issued by 2012 & 2013 IIHF World Championship, Sweden on May 2012
Associated with Riia Järvinen
Languages
- fiFinnish
- enEnglish
- duDutch
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