Tim Metcalfe

Experience

• 

  AstraZeneca

  Apr 1998 - Dec 2000

  Quality Control Analyst

  Trained on a number of analytical techniques all used in the routine testiong of raw materials and intermediates in the pharmaceutical industry, including (but not limited to) HPLC, GC, FTIR, NIR and wet chemistry.

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  GlaxoSmithKline

  Jan 2004 - Jan 2006

  R&D International Support Scientist

  Provide support to the international commercial teams for both new launches and ongoing production.* I provided guidance and technical support to markets for new launches ad trouble shooting* I formulated recipes for new product laucnches across the global portfolio (iincluding Ribena Light in Australia)* I worked with the global regulatory teams to minimise numbers of formulatioons - reducing complexity and risk at manufacturing sites.I provided support and technical assistance to the new supplier in Greece (spending time at the new site to assist with production issues.Successful launches across the portfolio - including - Ribena Light Australia, Lucozade products in Greece, Lucozade Extra launch in Hong Kong. - Huge revenue growth in all areas. Reduction in complexity or formulations across the global manufactuiring network. Show less

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  GlaxoSmithKline

  Oct 2006 - Dec 2010

  Provide guidance to CHUK Marketing team on feasibility of new products, liaising with different internal stakeholders at GSK and external suppliers to provide support for new innovative products.* I sourced innovative products for the CHUK Marketing team* I was a Global Technical Scout for GSK* I worked with agencies to review and source potential opportunities that could be brought into the GSK network* I provided technical assistance through Aidity and sourcing of new products and supliers* I provided Techincal and quality guidance to the Maketing teams within CHUK.Result - Successful Launches of numerous new Innovative products within the different GSK Consumer Healthcare Portfolios. Show less I was recruited to help manage outsourcing of production, audit suppliers and provide technical support to suppliers of products into GSK.* I provided technical support with sourcing, auditing and review of new suppliers to the GSK network* I provided techncial assistance for all external suppliers in the network suppliing products with the nutrtional drinks business.* I drove trouble shooting exercises with suppliers if issues occured.* I managed a project to relocate equipment from a GSK site thatr was being closed to a nerw supplier in the network - for continued supply of Lucozade tablets.* I provided technical guidance at a conference where the GSK Nutritional Drinks Guidelines were createdResult - Mitigated production shortfall at Coleford in excess of 1.5 million cases per annum, brought on numerous new manufacturing sites into the Nutritional drinks network. Facilitatd poroduction and new site approvals for launch of Lucozade Protein products. Maintained production of Lucozade tablets with no loss of revenue. Show less

  • Consumer Healthcare UK Innovation Technical Manager

    May 2009 - Dec 2010

  • Contract Manufacturing Technical manager

    Oct 2006 - May 2009
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  GSK

  Mar 2011 - Feb 2017

  I joined the Continual Improvement Team tasked with working across all areas of the GSK Manufacturing site on remediation following numerous findings during regulatory audit.* I Worked cross functionally across the site to help embed new ways of working and reporting across the manufacturing site* I developed and trained out new tools and ways of working across the differet work centres to improve reporting and communication* I ran a program to improve gowning compliance across the site* I drove improvements across manufacturing and packaging teams to reduce deviations and improve investigations.Result - Site managed to move out of remediation, 53% reduction in deviations across site, 20% reduction in customer complaints. Increase in overal OEE Show less Manage Operational Quality and Release team for products manufactured at GSK Sydney site, charged with improving throughput and overall efficiencies* I drove improvements in release team, to reduce handling errors and improve throughput* Embedded KPIs across site opn expected response to queries from Quality group*I improved visibility of errors and deviation support through improved metrics and better communication* I drove the uptake of new reporting software across the site.Result - Improved release throughput by 15%, New roperting software rolled out successfully across all workcentres Show less Manage all aspects of quality from a commercial perspective including releases from incoming suppliers both local and international. Approvals of all commercial documentation and artwork, training commercial teams in all Quality related areas.* I developed and coached out a process for artwork approvals.* I worked cross fnctionally with the marketing and regulatory team to implement better processes to speed up approvals and improve quality therein.* I worked wityh suppliers to ensure stadnards were maintained - auditing and helping with CAPA generation* I was key point of contact for the ANZ Commercial business for all matersrelated to Quality* I was sent to a supplier in South Africa where I improved their outputs and worked wityh the local manufacturing site to improve metrics.Result - 80% improvement in artwork approval process, reduced overal cost by 25%. Reduction of issues with suppliers and external manufacturing sites Show less

  • Operations Compliance Lead

    May 2015 - Feb 2017

  • Operational Quality Manager

    Jan 2014 - May 2015

  • Commercial Quality Manager

    Mar 2011 - Jan 2014
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  N/A

  Feb 2017 - May 2020

  Quality Professional

  Driving compliance in the workplace promoting quality culture whilst maintaining safe working practices through effective business relationship building ensuring appropriate accountability navigating organisational complexity.

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  Aristocrat

  Apr 2017 - Aug 2022

  Working cross-functionally leading strategic quality programs with a commercial focus. Responsible for aligning the actions of key stakeholders across a diverse international group and adapting to changing circumstances while anticipating what's next.Driving Quality Improvements across Design and Development team reducing risk whilst maintaining DIFOT expectations.• I provided Quality support for new market delivery, establishing guidelines and expectations, cascading these out to the teams.• I established streams of work with each different function to bridge gaps in Automation, improving quality processes.• I was the key point of contact for external approval companies throughout testing, minimising risk and ensuring timely completion.• I facilitated workshops with the global teams to identify short, medium and long term improvement initiatives.• I drove redistribution of hardware throughout covid, to maintain on time delivery through ongoing development and testing both internally and at our regulatory approval partners.Result: New market Launches achieved on time, Quality improvements across the different departments implemented. Reduction of risk through ongoing relationship with Approval Bodies. Show less Responsible for managing the global testing and automation teams for the Technology group within D&D, representing All Quality aspects through delivery and for the D&D Technology teams, ensuring on time delivery with Quality exceeding business expectations.* Drove Improvements with Development teams to reduce reliance on external testing* Reviewed testing processes both internally and with approval partners to reduce duplication and minimise effort* Deeloped leaderrs within the testing teams, building capability and improving perfomance of testing teams* I developed and trained out Root Cause Analysius training across the Global Technology. team - reducing recurrence of issues and building capability.Result - Reduction in reliance on extenal testing teams (both throughout development and reducing number of compliance testign cycles) and a saving of millions per annum at test laboratories, across the global groups. Increased capability in Root Cause Analysis - right sizing investigation reducing overal backlog of CAPA by 80% Show less Responsible for Managing Test Team and driving Quality Improvements across the Studio, reduce dependence on external testing laboratories and improving quality processes:* I reviewed testing processes with internal stakeholderrs and external approval groups* I focused both test and development teams on internal process improvements* I developed a gating process for all games to ensure high quality processes were maintained* I reviewed Test Strategies and plans wityh the testing group, aligning expectation and direction* I drove Process improvements across the studio teams, to reduce recurrence of issues and embedding expected ways of workingResult - 30% reduction in failure rate of games, reduced dependence on external testign teams due to reduction in pre-compliance cycles - Cost reduction approx $3million per annum. Show less

  • Senior Director Quality - D&D

    Mar 2020 - Aug 2022

  • Senior Director of Quality and Test

    Jul 2018 - Mar 2020

  • Director - Quality & Test - Oz Games

    Apr 2017 - Jun 2018
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  Sodexo

  May 2023 - now

  National Account Director

  • Manage P&L for National team, focusing on building strong client relationships and driving revenue growth.• Lead National team across 9 different locations, collaborating with cross-functional teams to deliver innovative solutions.• Developed and executed account plans, negotiated contracts, and drove Quality and Compliance initiatives.