Laura Patino

Experience

• 

  Corporacion Educativa Lima

  May 2012 - Apr 2016

  Administrative Assistant

  - Organize and schedule appointments.- Personnel management when needed. - Create project reports and invoice management.- Perform excellent customer service.- Responsible for internal and external communications.- Maintain a filing system.- Order office supplies and research new deals and suppliers.- Act as the point of contact for internal and external clients.

• 

  The Coca-Cola Company

  May 2016 - now

  - Partnering with multiple business stakeholders, such as the Learning COE and the People Services Learning team to evaluate, plan, and deliver core learning outcomes according to schedule and scope.- Document and map the end-to-end process and metrics reports.- Identify improvement opportunities by analyzing the process and performing root cause analysis to ensure the efficiency and quality of the processes and balance the end-user and operations experience. - Act as a Scrum Master when required to help the team work more effectively by removing obstacles and communicate the team's overall progress to achieve organization priorities within the requested deadlines. - Participate in cross-functional meetings with leadership, customers, and SMEs to understand needs and identify problems and solutions. Show less - Stakeholder Management with vendors, IT, IDM, payroll, and other teams.- Key player in driving exceptional Customer Satisfaction levels by implementing and running World Class Customer Service Standards. - Provide day to day support to 10 team members and identify, assess, and manage areas of opportunity within the team, run and analyses metrics and measure team’s productivity.- Support standardization, improvements and effectiveness of services provided and processes utilizing relevant information and feedback.- Ensure work is conducted in alignment with regional & global policy and processes, in accordance with agreed SLAs as well as ensuring legal and statutory compliance. - Work directly with Recruitment Operations Manager and BPLs to implement process improvement initiatives and global operational strategies that leverage regional best practices to drive greater effectiveness and efficiencies. Show less - Manage the end-to end interview process logistics for US.- Coordinate travel arrangements for candidates as necessary.- Manage the new hire logistics process as well as all internal Transfers.- Create offer letters for internal and external candidates.- Facilitate required pre-employment processes (such as background checks, drug screens, reference checks)- Process New Hires in the system and initiate onboarding process.- Assist in the implementation employment arrangements to facilitate the global mobility of associates throughout the system to and from bottlers, joint ventures, and other operations.- Act as floor support for Recruitment Coordinators, Recruiters and Hiring Managers.- Detailed applied knowledge of the end to end recruiting processes.- Examine all reliable information about a person using the background investigation reports provided by a third-party service and determine if the individual meets or not the high standards of the company’s Personnel Integrity Assurance Program.- Responsible for updating documentation and email templates for scheduling, offer and acceptance processes. - In charge of confidential requisitions when needed. - Identify process improvements for Americas and system enhancements needed to support the business. - Train new team members on the end to end process and exiting members. - Develop training materials when necessary and provided end-users support. - Quality auditing and peer reviewed documentation created by other team members.- SME for Pipeline Talent Experience (PTE) process for US. Show less - Coordinate the end-to end interview process logistics for US.- Manage the new hire logistics process as well as all internal Transfers.- Create offer letters for internal and external candidates.- Process New Hires in the system and initiate onboarding process.- Assist in the implementation employment arrangements to facilitate the global mobility of associates throughout the system to and from bottlers, joint ventures, and other operations.- Handle employee referrals, sign on and relocation bonuses.- SAP knowledge, payroll, and legal regulations.- Provide recruiting support to Recruiters and Hiring Managers. Show less

  • Learning Project Analyst & Scrum Master

    May 2022 - now

  • Process Lead NA

    Apr 2021 - May 2022

  • Recruitment Coordinator

    Jan 2019 - Apr 2021

  • Talent Acquisition Specialist

    May 2016 - Dec 2018