
Dale Bassett-Manning
Customer Service Assistant

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About me
Administrative Officer at Rural Payments Agency
Education

All Hallows Catholic School, Farnham
2011 - 2013A Levels History, Sociology, EnglishAfter completing my GCSEs I went on to study at the sixth form at my secondary school and completed the following subjects:History - BEnglish - BSociology - C

All Hallows Catholic School, Farnham
2006 - 2011GCSEsAt All Hallows I studied 9 GCSE subjects and achieved A-C in all of them including Maths, Science, English and History.

University of Southampton
2013 - 2016Bachelor of Arts (B.A.) Archaeology 2:1
Experience

Marks and Spencer
Aug 2014 - Jan 2015Customer Service AssistantI was responsible for:Engaging with customers both in and off the tillsMoney handlingAnswering enquiries and giving customers advice about productsMaintaining hygiene and food standards

Lidl UK
Sept 2016 - Dec 2016Warehouse AssistantI was responsible for:Picking items for orders to be delivered to stores.Administrative paperwork.Recording data for the internal IT system.Using and maintaining pallet trucks

Culture Warrington
Jan 2017 - Mar 2019I have a varied role at Warrington Museum. It includes front of house duties such as: greeting visitors, installing new exhibitions, gallery security, cleaning and site maintenance. I am also an assistant to the Interpretation officer. This role includes: social media & marketing, photography, producing exhibition text, layout of new exhibitions, producing visual content, answering customer enquiries and engaging with artists who are exhibiting. I have also been fortunate to catalogue the entire oral history collection on site and digitise some of the material. I have gained multiple skills and deeper understanding of the museum sector during my employment here. Show less
Visitor Services Assistant
Nov 2017 - Mar 2019Visitor and Interpretation Assistant
Jan 2017 - Nov 2017

Axtec
Jul 2019 - Sept 2019Electrical AssemblerAt Axtec I would assemble cables and prepare parts to be used in load cells and weighbridge units and machinery. I would also test load cells to ensure their accuracy and fault check damaged items and record these faults.During my employment the company had moved premises and was intending on heavily recruiting and expanding. I was tasked with developing manuals or 'crib sheets' for electrical assembly and formalising these for use within the company and for training.

Sainsbury's
Sept 2020 - Oct 2021Customer Experience Assistant
Rural Payments Agency
Oct 2021 - nowAdministrative OfficerIn my role, I am responsible for processing scheme applications, managing documentation and consulting with applicants for adjustments or missing information. Quality is required throughout the role and flexing to other teams is essential to complete cases.In the Civil Service, I’ve learned I can be flexible and innovative in problem-solving and that I can contribute to KPIs and meet targets when working independently.
Licenses & Certifications

Standard First Aid, CPR and AED
St Johns AmbulanceJul 2019
Volunteer Experience
Collections Assistant
Issued by The Salvation Army on Mar 2021
Associated with Dale Bassett-Manning
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