Experience

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  Erasmus commmunication

  Jan 2018 - Nov 2020

  Self employed
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  Shoe plaza industrial market

  Jan 2018 - Nov 2020

  Property agent
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  Consol limited

  Nov 2021 - Jul 2022

  LAGOS STATE EMPLOYMENT TRUST FUND (LSETF)>Focused on past due to account resolution by contacting customers to secure payment or to resolve payment disputes. >Ensured all collection KPIs are met for assigned accounts receivable portfolio. >Handled all functions for National Key Accounts and Distributors for LSETF Portfolio.LIDYA FINANCE>Follow due diligence completely and that portfolio growth is achieved. >Prospective and a Existing Clients follow-up Receiving and making calls with email responses. >Responsible for acquisition, Analysis and Management of clients, assessment of thecreditworthiness of potential clients towards the goal of optimizing and avoiding baddebt losses (Non performance loan).CARBON >Handle customers' questions or complaints. >Negotiate payoff deadlines and payment plans. >Build trust with debtors and identify gaps in the system and recommend solutions.MIGO MONEY>Contacting customers and informing them of their over loan.>Inform customer of overdue account and amount currently owed. >Negotiating Suitable payment Plans. Show less >Starting sales conversations with potential clients over the phone>Asking question to engage clients and keep the discussion going>Being attentive to customers' requirements in order to encourage repeat sales. >Collecting and documenting customer information, payment methods, transactions, and reactions to products >Maintaining all items up to date and alerting customers about new offerings. >Answering product-related questions from customers. >Meeting sales quotas Show less

  • Debt collection agent

    Nov 2021 - Jul 2022

  • Telesales Specialist

    Nov 2021 - Jul 2022
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  Fairmoney

  Jul 2022 - now

  >Lead and supervise a team of collections specialists, providing direction, guidance, and support to ensure team members meet performance targets and adhere to departmental policies and procedures.>Develop and implement collection strategies to optimize the recovery of outstanding loans while minimizing losses.>Monitor team performance and productivity, analyzing key performance indicators (KPIs) to identify trends, areas for improvement, and opportunities for optimization.>Conduct regular performance evaluations, provide feedback, and implement training and development initiatives to enhance team members' skills and capabilities.>Collaborate with internal stakeholders, including senior management, credit risk analysts, customer service teams, and QA, to develop and implement strategies for improving loan recovery rates and customer satisfaction.>Ensure compliance with regulatory requirements and internal policies governing loan collections activities.>Maintain accurate and up-to-date records of collection activities, documentation, and customer interactions in accordance with company policies and procedures.>Handle escalated customer inquiries and complaints, resolving issues promptly and effectively to maintain positive customer relationships.>Stay informed about industry trends, best practices, and regulatory changes related to loan collections, and make recommendations for process improvements and system enhancements as needed.>Foster a positive and inclusive team culture that promotes collaboration, accountability, and continuous improvement. Show less

  • Team Lead, Collections

    Mar 2024 - now

  • Collections Specialist

    Jul 2022 - Mar 2024